Quality framework for telephone counselling and internet-based support services

The quality framework lists core elements, their purpose and guidelines to promote the development and delivery of high-quality telephone counselling and internet-based support services. It includes a self-assessment tool to enable service providers to identify how well they meet the framework.

Page last updated: September 2008

Page last reviewed: 14 August 2014

Quality framework for telephone counselling and internet-based support services (online)

PDF version: Quality framework for telephone counselling and internet-based support services (PDF 274 KB)

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