Publications
Quality framework for telephone counselling and internet-based support services
The quality framework lists core elements, their purpose and guidelines to promote the development and delivery of high-quality telephone counselling and internet-based support services. It includes a self-assessment tool to enable service providers to identify how well they meet the framework.
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Quality framework for telephone counselling and internet-based support services (html)
Quality framework for telephone counselling and internet-based support services (PDF 274 KB)
Page last reviewed: 14 March 2013
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