National review of tele counselling and web counselling services

This report represents the findings of an independent national review of tele and web counselling services. It also identifies future policy and practice directions aimed at enhancing the tele and web counselling sectors.

PDF printable version of National review of tele counselling and web counselling services (PDF 1933 KB large file)

PDF printable version of National review of tele counselling and web counselling services: Appendices (PDF 813 KB large file)

The same publication in smaller sections:

Cover page (PDF 78 KB)

Table of contents (PDF 126 KB)

1. Introduction: aims of the review (PDF 47 KB)

2. Methodology (PDF 78 KB)

3. Scoping of tele and web counselling services in Australia (PDF 445 KB)

4. Patterns in service use (PDF 208 KB)

5. User satisfaction surveys (PDF 425 KB)

6. Survey of practicing tele and web counsellors (PDF 348 KB)

7. The economies of tele and web counselling (PDF 150 KB)

8. Community and stakeholder perceptions of tele counselling services (PDF 142 KB)

9. Community and stakeholder perceptions of web counselling services (PDF 101 KB)

10. Quality control issues (PDF 120 KB)

11. Issues and challenges for tele and web counselling sectors (PDF 106 KB)

12. Key research findings and conclusions (PDF 132 KB)

Appendices

Appendix A - Review Reference Committee (PDF 100 KB)

Appendix B - Scoping instruments (PDF 324 KB)

Appendix C - User satisfaction questionnaires (PDF 365 KB)

Appendix D - Counsellor questionnaire (PDF 245 KB)

Appendix E - Focus group discussion guide (PDF 134 KB)

Appendix F - Stakeholders consulted in the review (PDF 198 KB)

Appendix G - Stakeholder discussion guides (PDF 228 KB)

If you are having difficulty downloading the PDF document, please email mentalhealth@health.gov.au and we will arrange for a copy to be sent to you.

Page last reviewed: 13 February 2009

Help with accessing large documents

When accessing large documents (over 500 KB in size), it is recommended that the following procedure be used:

Click the link with the RIGHT mouse button
Choose "Save Target As.../Save Link As..." depending on your browser
Select an appropriate folder on a local drive to place the downloaded file

Attempting to open large documents within the browser window (by left-clicking) may inhibit your ability to continue browsing while the document is opening and/or lead to system problems.

Help with accessing PDF documents

To view PDF (Portable Document Format) documents, you will need to have a PDF reader installed on your computer. The Adobe Acrobat Reader is available free of charge from Adobe's website.