Better health and ageing for all Australians

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National review of tele counselling and web counselling services

This report represents the findings of an independent national review of tele and web counselling services. It also identifies future policy and practice directions aimed at enhancing the tele and web counselling sectors.

National review of tele counselling and web counselling services (html)

National review of tele counselling and web counselling services (PDF 1933 KB large file)
National review of tele counselling and web counselling services: appendices (PDF 813 KB large file)

The same publication in smaller sections:

Cover page (PDF 78 KB)
Table of contents (PDF 126 KB)

1. Introduction: aims of the review (PDF 47 KB)
2. Methodology (PDF 78 KB)
3. Scoping of tele and web counselling services in Australia (PDF 445 KB)
4. Patterns in service use (PDF 208 KB)
5. User satisfaction surveys (PDF 425 KB)
6. Survey of practicing tele and web counsellors (PDF 348 KB)
7. The economies of tele and web counselling (PDF 150 KB)
8. Community and stakeholder perceptions of tele counselling services (PDF 142 KB)
9. Community and stakeholder perceptions of web counselling services (PDF 101 KB)
10. Quality control issues (PDF 120 KB)
11. Issues and challenges for tele and web counselling sectors (PDF 106 KB)
12. Key research findings and conclusions (PDF 132 KB)

Appendices
Appendix A - Review Reference Committee (PDF 100 KB)
Appendix B - Scoping instruments (PDF 324 KB)
Appendix C - User satisfaction questionnaires (PDF 365 KB)
Appendix D - Counsellor questionnaire (PDF 245 KB)
Appendix E - Focus group discussion guide (PDF 134 KB)
Appendix F - Stakeholders consulted in the review (PDF 198 KB)
Appendix G - Stakeholder discussion guides (PDF 228 KB)

Page last reviewed: 7 September 2010


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