Telehealth psychological services for people in rural areas

In the 2017-18 Federal Budget, the Australian Government announced funding of $9.1 million over four years from 2017-18 to enable Australians who live in rural and regional Australia to access Better Access services via video conferencing.

Page last updated: 17 October 2017

A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional.

Better Access telehealth services can be delivered by clinical psychologists, registered psychologists, occupational therapists and social workers.

From 1 November 2017, the Better Access initiative will be expanded to include new Medicare items that allow people in Modified Monash Model regions four to seven to access up to seven of 10 consultations through video conferencing. It is a requirement that one of the first four sessions is delivered face-to-face to facilitate a personal connection with the treating allied health professional.

To find out if you are located in an eligible area, please visit the MMM locator.

For more information, please refer to the Better Access Telehealth Guidelines and the Better Access Telehealth Frequently Asked Questions.
Better Access Telehealth Guidelines (PDF 123 KB)
Better Access Telehealth Guidelines (Word 162 KB)
Better Access Telehealth Frequently Asked Questions (PDF 138 KB)
Better Access Telehealth Frequently Asked Questions (Word 167 KB)