Better health and ageing for all Australians

Frequently Asked Questions

This page contains a link to frequently asked questions, as well as a list of factsheets for you to download

Would you like to know more about the Australian Government Hearing Service Program (the Program)?

We have more information if you are a:


Factsheets:


General Information
Hearing Services Program Contacts (PDF 273 KB)
Hearing Services Program Contacts (Word 25 KB)
About the Office of Hearing Services (PDF 343 KB)
About the Office of Hearing Services (Word 26 KB)
Research into hearing loss (PDF 326 KB)
Research into hearing loss (Word 22 KB)
Hearing Loss and Deafness (PDF 326 KB)
Hearing Loss and Deafness (Word 23 KB)
Relevant Legislation (PDF 273 KB)
Relevant Legislation (Word 24 KB)
Service Provider Contracts (PDF 283 KB)
Service Provider Contracts (Word 24 KB)
Minimum Hearing Loss Threshold (PDF 318 KB)
Minimum Hearing Loss Threshold (Word 26 KB)
Most Common Claiming Rejection Codes and Remedies (Word 363 KB)

Client
Am I eligible for a free hearing test (PDF 285 KB)
Am I eligible for a free hearing test (Word 26 KB)
How is my hearing tested (PDF 356 KB)
How is my hearing tested (Word 25 KB)
How can the Program help me? (PDF 281 KB)
How can the Program help me? (Word 23 KB)
Under 21 and 21-26 year olds (PDF 312 KB)
Under 21 and 21-26 year olds (Word 28 KB)
I'm eligible - How do I apply (PDF 332 KB)
I'm eligible - how do I apply (Word 24 KB)
I'm not eligible - where else can I get help (PDF 403 KB)
I'm not eligible - where else can I get help (Word 28 KB)
I've applied - What happens next (PDF 354 KB)
I've applied - What happenes next (Word 24 KB)
How to find a Hearing Practitioner (PDF 270 KB)
How to find a Hearing Practitioner (Word 23 KB)
What to expect at your first hearing services appointment (PDF 281 KB)
What to expect at your first hearing services appointment (Word 23 KB)
How to change your hearing practitioner (PDF 270 KB)
How to change your hearing practitioner (Word 270 KB)
Communication for people affected by hearing loss (PDF 404 KB)
Communication for people affected by hearing loss (Word 27 KB)
How to raise an issue or concern (PDF 140 KB)
How to raise an issue or concern (Word 23 KB)

Hearing Devices
Free-to-Client or Top-Up devices (PDF 360 KB)
Free-to-Client or Top-Up devices (Word 27 KB)
Types of hearing devices (PDF 387 KB)
Types of hearing devices (Word 482 KB)
Alternative Listening Devices (ALD) (PDF 326 KB)
Alternative Listening Devices (ALD) (Word 24 KB)
Having a hearing device fitted (PDF 368 KB)
Having a hearing device fitted (Word 28 KB)
Maintenance agreements (PDF 351 KB)
Maintenance agreements (Word 27 KB)
How to make the most of your hearing device (PDF 353 KB)
How to make the most of your hearing device (Word 25 KB)
Replacing a lost or damaged hearing device (PDF 343 KB)
Replacing a lost or damaged hearing device (Word 25 KB)
My hearing device is no longer suitable - What can I do (PDF 283 KB)
My hearing device is no longer suitable - What can I do (Word 23 KB)
What to expect from your hearing device (PDF 367 KB)
What to expect from your hearing device (Word 28 KB)
Telecoils and Hearing Loops (PDF 359 KB)
Telecoils and Hearing Loops (Word 82 KB)

If you are having any problems downloading attached content or viewing links on this page please email the Office of Hearing Services.




The Office of Hearing Service web pages on the Department of Health and Ageing's website will soon be transitioning to a new website. The content will be migrated to a new platform which will be fully WCAG 2.0 level A compliant.

If you require assistance viewing the content on these pages, please email hearing services or contact 1800 500 726 for assistance.

Help with accessing large documents

When accessing large documents (over 500 KB in size), it is recommended that the following procedure be used:

  1. Click the link with the RIGHT mouse button
  2. Choose "Save Target As.../Save Link As..." depending on your browser
  3. Select an appropriate folder on a local drive to place the downloaded file

Attempting to open large documents within the browser window (by left-clicking) may inhibit your ability to continue browsing while the document is opening and/or lead to system problems.

Help with accessing PDF documents

To view PDF (Portable Document Format) documents, you will need to have a PDF reader installed on your computer. A number of PDF readers are available through the Australian Government Information Management Office (AGIMO) Web Guide website.