Home > For Consumers > Services > Hearing Services Program > Hearing Professionals Forms and Publications

Hearing Professionals Forms and Publications

This page provides information and links to the forms and documents that are needed when providing services to clients of the Office of Hearing Services (the Office).

Site and Practitioner Forms
Client Rights and Responsibilities Poster
Manual Claim for Payment Form
Remote Control Requirement Form
Spare Aid Form
Non-Standard Device Request Form
Complex Client Notification
Request for new voucher when existing has not expired
Eligibility Criteria for Refitting
Minimum Hearing Loss Threshold
File Request Form
Rehabilitation Plus Program Final Report
Urgent Voucher Request Form

Site and Practitioner Forms

A selection of forms for Contracted Service Providers and Hearing Practitioners have been prepared to assist you.

Client Rights and Responsibilities Poster

The Client Rights and Responsibilities Poster outlines the clients’ rights to be treated with respect, to be informed about treatment options, to be given a choice of hearing devices from Free-to-Client to Top-Up devices and privacy issues. It also outlines clients’ responsibilities to disclose relevant medical information, respect staff and participate in follow up care.

The Contracted Service Provider Contract requires that the poster be displayed at each Permanent Site.

There is an online ordering facility for posters and client application forms.

Manual Claim for Payment Form

The manual claim for payment for is used when you are unable to make an electronic claim, this can occur for a variety of reasons, ie additional information, non standard request etc. We have specified below when the manual claim for payment form is required. Please ensure that you fill in the PDF Version of the Manual Claim for Payment form (PDF 105 KB) and the PDF Version of the Manual Claim for Payment form attachment. (PDF 36 KB).

Remote control requirement form

Sometimes a client may have a clinical need for a remote control due to a disability that makes it too difficult for them to manage the controls of their hearing device.

In these cases, the Office can pay for the remote control for the client, if certain conditions are met.

The PDF Version of Remote Control Requirement Form (PDF 376 KB) should be filled in and sent to the Office with a manual claim for payment form. Remote Control Requirement Form (Word 314 KB)

Spare Aid Form

A number of clients can only wear a hearing device in one ear. If the hearing device is lost or requires repair, some clients are severely disadvantaged and have a great deal of trouble hearing without any assistance.

For these clients, a spare aid may be fitted, if certain conditions are met.

The PDF Version of Spare Aid Guide Form (PDF 48 KB) or Spare Aid Guide Form (Word 330 KB) should be filled in and sent to the Office with a PDF Version of the Manual Claim for Payment form (PDF 105 KB) .

Non-standard device request form

The Office has approved a wide range of hearing devices to meet the needs of clients. However, a very small group of clients may need something from outside this group of approved devices.

For these clients, a Request to Fit a Non-Standard Device (PDF 56 KB) can be completed and submitted to the Office for assessment.

File Request Form (PDF 19 KB)

Files must be requested for clients electing to change service providers with this form File Request Form (Word 80 KB) .

Complex client notification

Some clients have more severe communication difficulties. This can be because all sounds have to be very loud before they can be heard, or speech is not clearly understood even with a hearing aid, or they have another disability which makes it harder to communicate with people. Clients are able to choose to receive additional specialist hearing services from specialist audiologists at Australian Hearing.

Contracted Service Providers must tell the Office that clients meet these criteria, by sending an OHS Complex Client Notification (Private Provider) Form (PDF 46 KB). The notification should be completed with supporting evidence and sent to OHS Queensland. OHS Complex Client Notification (Private Provider) Form (Word 303 KB)

Request for new voucher when existing has not expired

If a clients' hearing or health changes significantly after they have received the full entitlement of their current voucher (ie they have been assessed, received a hearing device and /or rehabilitation), then you are able to request a new voucher before the existing one expires.

Where a client may need this, a should be completed with supporting evidence and sent to OHS Queensland. Request for New Voucher when existing Voucher has not yet expired (Word 89 KB)

Eligibility Criteria for Refitting

Clients and Contracted Service Providers make joint decisions about the hearing devices that meet the client’s needs and lifestyle. Over time, a client’s hearing and circumstances may change so that new hearing devices are needed. Practitioners will exercise their clinical judgment when making decisions about refitting. Eligibility for Refitting outlines the information a practitioner has to consider when deciding to refit a client.

Minimum Hearing Loss Threshold (MHLT)

Not all clients who have a hearing assessment want to be fitted with hearing aids, and many people who are tested have hearing that is almost normal. For people who have a very mild hearing loss, the Government has set certain rules that must be met before fitting or refitting hearing devices. The Wishes and Needs Tool (WANT) is located on the MHLT page.

Review of the Rehabilitation Plus Program Final Report

Review of the Rehabilitation Plus Program (PDF 331 KB)

Urgent Voucher Request Form

If an urgent hearing assessment is required for either a new client or a return client, please complete the Urgent Voucher Application Form (PDF 27 KB) and submit to the Office for assessment. You will be notified of the outcome of your request.

Contact Us:

Hearing Professionals please call: 1800 136 817
Postal Address:
Mail Drop Point 113
Office of Hearing Services
Department of Health and Ageing
GPO Box 9848
Canberra ACT 2601

Fax: (02) 6289 5443

Email addresses:

OHS Claims email address for information relating to manual or rejected claims

OHS Accreditation email address for all service provider enquiries relating to the Contracted Service Provider contract or the accreditation process

OHS Sites and practitioners email address for all site and practitioner notifications

Read More: Hearing Services Program Contacts
Read More: Legislation and Other Documents
Read More: Hearing Professionals

If you are having any problems downloading attached content or viewing links on this page please email the Office of Hearing Services .



The Office of Hearing Service web pages on the Department of Health and Ageing's website will soon be transitioning to a new website. The content will be migrated to a new platform which will be fully WCAG 2.0 level A compliant.

If you require assistance viewing the content on these pages, please email hearing services or contact 1800 500 726 for assistance.