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Contracted Service Providers

A Contracted Service Provider is an entity which has a signed contract with the Office of Hearing Services (the Office) to provide hearing service to eligible clients under the Australian Government Hearing Services Program (the Program). All entities will go through an accreditation process in order to be offered a Contract.

How to become a Contracted Service Provider

If you would like to become a Contracted Service Provider who is able to provide hearing services to eligible clients under the Australian Government Hearing Services Program (the Program) you must first be accredited by the Office of Hearing Services (the Office). How about the following instead?

The Office has an accreditation process for all entities prior to being offered a contract to provide services under the Program. This accreditation process is outlined in the Accreditation pack available below:

Important Note to Applicants

The Office is currently preparing to implement a new online portal – the Hearing Services Online project. Hearing Services Online (HSO) will transform the way Service Providers and clients interact with the Office, allowing clients to apply for services and Service Providers to manage their sites and clients online.

The portal is expected to commence operations from mid-May 2013. In the lead up, no new Service Provider Contracts will be entered into while user acceptance testing and data migration into the new system takes place. The offer of Service Provider Contracts will re-commence following the release of the new online portal. This may affect new applications for accreditation received after 1 March 2013.

For additional information about the accreditation process or inquiries relating to existing applications, please make contact by email to ohsaccreditations@health.gov.au.

• Application for Accreditation Forms Package (PDF 95 KB)
• Application for Accreditation Forms Package (Word 504 KB)
• Application for Accreditation Kit Manual (Word 719 KB)
• Application for Accreditation Kit Manual (PDF 498 KB)

Obligations as a Contracted Service Provider

As a Contracted Service Provider you are required to adhere to all of the clauses of the contract, and the associated standards. All service providers may be audited.

How to make an electronic claim

The Office in partnership with Medicare Australia, has developed a web-based electronic claiming (e-claiming) facility that allows Contracted Service Providers to lodge electronic claims for payments via the internet. The e-claim facility is designed to ensure that all parties – service providers, the Office and Medicare Australia – are able to reliably track and process all claims received electronically through the e-claim facility.

How to make a manual claim

Manual claims are claims that cannot be paid by Medicare Australia, such as, spare aid fittings and alternative listening device fittings, or where the clients claim history is incomplete.

Frequently Asked Questions

Some of the most common questions asked by Contracted Service Providers or those wishing to become Contracted Service Providers have been collated here for easy reference. This list is by no way exhaustive, and if any questions, you should contact the Office.

If you would like to contact the Office to find out more or if you have any questions:

Hearing Professionals please call: 1800 136 817

ohsaccreditations@health.gov.au for all service provider enquiries relating to the Contracted Service Provider contract or the accreditation process

ohssites&practitioners@health.gov.au for all site and practitioner notifications


Read more: Contracts
Read more: Hearing Practitioners

Your Obligations as a Contracted Service Provider.

As a Contracted Service Provider providing hearing services to eligible clients under the Australian Government Hearing Services Program (the Program), you have signed a detailed Contract with the Commonwealth Government.

It is important to understand the obligations you have to the Program under this Contract, and to have appropriate documentation in place to be able to support these obligations.

The Office recommends that you / encourages you to read the Service Provider Contract so you have an understanding of your obligations under the Program.

If you are having any problems downloading attached content or viewing links on this page please email: hearing@health.gov.au.