Better health and ageing for all Australians

Am I Eligible for a Free Hearing Test?

This page will assist you to determine if you are eligible for the Program

You are eligible to apply for a Hearing Services Voucher which entitles you to a free hearing test if you are an Australian Citizen or permanent resident 21 years or older and you are:

    • a Pensioner Concession Card Holder;
    • receiving Sickness Allowance from Centrelink;
    • the holder of a Gold Repatriation Health Card issued for all conditions;
    • the holder of a White Repatriation Health Card issued for conditions that include hearing loss;
    • a dependent of a person in one of the above categories;
    • a member of the Australian Defence Force; or
    • undergoing an Australian Government funded disability management services and you are referred by your disability employment services case manager.

The Community Service Obligation (CSO) component of the Australian Government Hearing Services Program (the Program) is delivered by Australian Hearing on behalf of the Office of Hearing Services.

You are eligible to receive hearing services through the CSO component of the Program if you are an Australian citizen or permanent resident and you are:
    • younger than 21 years, or
    • a participant in a Community Development Employment Projects Program, or
    • an Aboriginal or Torres Strait Islander person who is over 50 years.

If you are aged between 21 and 25 (inclusive) and not in any of the above categories you may be eligible for hearing services through the CSO component of the Program.

The Community Service Obligation Business Rules outline the policies and procedures that govern CSO service delivery under the Hearing Services Program. The Business Rules help to define the objectives of the Program, specify the eligibility criteria for CSO services and outline the main principles of service provision by Australian Hearing.

If you are not eligible under any of the above categories please read I’m not eligible-where else can I get help?.

For further information please contact the Office of Hearing Services on

Client Services and General Enquiries please call: 1800 500 726

If you use a telephone typewriter (TTY) telephone: 1800 500 496

General Email: Office of Hearing Services .


For further information on the CSO component of the Program please contact Australian Hearing on 131 797

Next steps: I am eligible-how do I apply?