Hearing Services Program Contacts

This page contains a list of the key contacts for the Australian Government Hearing Services Program

Client Services and General Enquiries

please call: 1800 500 726

If you use a telephone typewriter (TTY) telephone: 1800 500 496

Hearing Professionals please call: 1800 136 817

General Email: Office of Hearing Services

Postal Address:

Office of Hearing Services

Department of Health and Ageing

Mail Drop Point 113

GPO Box 9848

Canberra ACT 2601

Physical Address

Office of Hearing Services

Department of Health and Ageing

1 Atlantic St

Woden Town Centre

Canberra ACT 2606

Fax: (02) 6289 5443

Department of Human Services

Office of Hearing Services e-Claim Helpdesk

For assistance with password resets and duplicate statement requests.

Call the e-Claim Helpdesk.

Email: co.hearing.services@humanservices.gov.au

Phone: (08) 8274 9370

Other email addresses:

Office of Hearing Services Claims for information relating to manual or rejected claims

Office of Hearing Services Devices for enquiries relating to device manufacturer accreditation

Office of Hearing Services Accreditations for all service provider enquiries relating to the Contracted Service Provider contract or the accreditation process

Office Hearing Services Sites and Practitioners for all site and practitioner notifications

Office of Hearing Services IT for enquiries about the Hearing Services Voucher Systerm (HSVS)

Office of Hearing Services Hearing Online for information on the new OHS IT system and future e-claims processes

Office of Hearing Services Website for enquiries about this internet site

Office of Hearing Services Publications to request copies of hearing service program resources

The PDF Version of Hearing Services Program Contacts (PDF 170 KB)

If you are having any problems downloading attached content or viewing links on this page please email: Office of Hearing Services.

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