6.2: Commonwealth rehabilitation service

The 1997-1998 Portfolio Budget Statements, informs Senators and Members of Parliament of the proposed allocation of resources to portfolios outcomes and their objectives and targets including the agencies within the Health and Family Services portfolio.

In this section:

Budget Measures

Objective

Over the next three years, to establish and consolidate the Commonwealth Rehabilitation Service (CRS) as a competitive, profitable and self-funding provider of expert and value for money employment related rehabilitation and injury prevention services, Australia wide.

Priority outcomes

Services which meet customer needs and maximise client outcomes.
Maximised profitable business in a changing environment.
A cost structure which enables profitable operation in a competitive market.
Improved productivity and the efficiency across the organisation.
Contribution to the development of appropriate policy, purchasing and referral arrangements for Commonwealth funded business.
Achievement of the Commonwealth Rehabilitation Service change program while maintaining the focus on improving customer and client service.

Strategies

Establish a customer focus culture based on customer and client needs.
Set and maintain service delivery standards.
Develop and implement a national marketing strategy, for existing and potential markets.
Develop and implement a commercially-focussed national financial management plan, including:
- development of business processes and systems which accurately attribute direct and indirect costs to services provided; and
- a significant reduction in overhead costs.
Establish national workload benchmarks and consistent national practices.
Support the Disability Programs Division and the Health and Family Services Corporatisation Team in achieving a robust purchasing and referral process.
Implement the National CRS Business Plan through a close involvement with all stakeholders.

Performance assessment: indicators and targets

Effectiveness

Indicator	Target	Information source and reporting frequency
Contracted outcome expectations with customers (Priority Outcome 1; Strategies 1, 2,6)	Meet or exceed contracted expectations	Service contracts CRS management information systems
Number of service 'accreditations' secured for the CRS (Priority Outcomes 1, 2, 4; Strategies 1, 2, 5)	Secure 100 per cent of accreditations attempted	CRS management information systems
Implementation of Government reforms for the CRS from the 1996-97 Budget (Priority Outcomes 2, 3, 4, 5, 6; Strategies 1 - 7)	Implemented within agreed timeframes	CRS management information systems
Level of revenue from business obtained outside of Commonwealth Disability Programs Appropriations (Priority Outcome 2; Strategy 3)	In 1997-98, increase revenue by 10 per cent	CRS management information systems
Level of revenue from new customers or business (Priority Outcome 2; Strategy 3)	Achieve three to five per cent of total revenue from new customers or services	CRS management information systems

Efficiency

Indicator

Target

Information source and reporting frequency

Reduce costs

(Priority Outcomes 3, 4; Strategies 4, 5)

Deliver cumulative 1995-96 Budget savings as identified for 1997-98 of $9.4m

Cost data

Appropriation Acts, Portfolio Budget Statements (running costs and or program costs)

Data from CRS payment systems

Return on net assets

(Priority Outcomes 3, 4; Strategies 4, 5)

After considering the Budget savings effect of the reduction in 1997-98 appropriation funding to the purchaser, achieve a 12 per cent return on net assets

Output data

CRS management information systems

Quality

Indicator	Target	Information source and reporting frequency
Customer and client satisfaction (Priority Outcomes 1, 6; Strategies 1, 2, 5)	Improvement of five per cent over satisfaction benchmarks set in 1996-97	Customer and Client Surveys

Equity

Indicator	Target	Information source and reporting frequency
CRS customers will be stipulating their expectations in this regard in their contractual arrangements with the CRS	Not applicable	Not applicable

Performance assessment: evaluation

No major evaluations are planned for this Sub-program in 1997-98.

How the program is resourced: reconciliation of appropriations to the program and summary of portfolio outlays (Excel 52 KB)

Variations to Program Outlays 1996-97 to 1997-98 (Excel 24 KB)