National Information Lines

Phone numbers for national programs and information lines (eg. Aged Care Information Line).

Page last updated: 06 November 2012

OrganisationContact number
Aged Care Complaints Scheme 1800 550 552
Aged Care Information Line 1800 200 422
Aged Care Standards and Accreditation Agency Ltd 1800 288 055
Aged Care State/Territory Information Lines
AIDS/HIV (NSW) 1800 451 600
Australian Hearing 13 17 97
Australian Institute of Health and Welfare (02) 6244 1000
Australian Organ Donor Registry 1800 777 203
Australian Radiation Protection and
Nuclear Safety Bureau (ARPANSA)
1800 022 333
Breastscreen Australia 13 20 50
Centrelink 13 23 00 (Older Australians)
Commonwealth Carelink Centres 1800 052 222
Commonwealth Senior's Card 13 23 00
Community Care Packages Program (ACT) 1800 020 102
Continence Aids Assistance Scheme Helpline 1800 807 487
CRS Australia 1800 277 277
Department of Family and Community Services 1300 653 227
Department of Immigration and
Multicultural Indigenous Affairs (DIMIA)
13 18 81
Department of Health and Ageing 1800 020 103
Department of Veteran's Affairs 13 32 54
1800 555 254 - Country calls
Food Standards Australia New Zealand (FSANZ) 1300 652 166
General Practice Immunisation Incentives 1800 246 101
GrantNet (NHMRC) 1800 500 983
Health Care Cards 13 10 21
Health Care Complaints Commission (NSW) 1800 043 159
Health Services Australia - Travel Health 1300 361 046
Immunisation Hotline 1800 671 811
Kids Help Line 1800 551 800
Lifeline 13 11 14
Medical Indemnity 1800 007 757
Medical Rural Bonded Scholarships 1800 248 720
Medicare Australia(02) 6124 6333
Medicare - General Enquiries 13 20 11
Medicare (Strengthening Medicare) 1800 011 163
MediConnect 1300 850 111
National Alcohol Campaign Information Line 1800 010 125
National Blood Authority (NBA) Information Line (02) 6211 8300
National Cervical Screening Program 13 15 56
National Childhood Immunisation Register 1800 653 809
National Continence Helpline 1800 330 066
Office for an Ageing Australia 1800 500 853
Office of the Gene Technology Regulator (OGTR) 1800 181 030
Pharmaceutical Benefits Scheme Information Line 1800 020 613
Practice Incentives Program 1800 222 032
Private Health Insurance Administration Council (PHIAC) (02) 6215 7900
Private Health Insurance Ombudsman (PHIO) - Complaints 1800 640 695
Professional Services Review (PSR) (02) 6120 9100
Quitline 13 18 48
Rural Health National Information Line 1800 020 787
Rural Workforce Agencies:  
  • NSW Rural Doctors Network Ltd
(02) 4929 1811
  • Rural Workforce Agency Victoria Ltd
(03) 9349 7800
  • QLD Rural Medical Support Agency
(07) 3105 7800
  • WA Centre for Remote and Rural Medicine
(08) 6488 8700
  • SA Rural Doctors Workforce Agency Inc
(08) 8357 7444
  • Tasmanian General Practice Divisions Inc
(03) 6334 2355
  • NT Remote Health Workforce Agency
(08) 8952 3881 - Alice Springs
(08) 8982 1050 - Darwin
Therapeutic Goods Administration (TGA) 1800 020 653

Please note
Calls to 1800 numbers are generally free to the caller when made from a land line.
Calls to 13 or 1300 numbers are charged at a low fixed amount to the caller when made from a land line.
All calls made from mobile phones are charged at the rates applicable to each telephone provider.