Contracted Service Provider Notice - 2013/07

Variation to call centre operating hours

Variation to Call Centre Operating Hours on Thursdays

Dear Service Providers

In the lead up to the implementation of Hearing Services Online (HSO), the Office of Hearing Services will be making a small adjustment to the operating hours of the Office's call centre lines.

This is being undertaken to enable time for training to ensure that staff will be able to fully assist you with any enquiries you have when HSO goes live.

From the week beginning 25 February 2013 and until further notice, the Client Contact Line will not operate until after 10am on a Thursday. Normal hours of 9am-5pm will remain for the other days of the week.

We apologise for any inconvenience.

Key Messages

Message One

Call Centre Open 9am - 5pm Monday, Tuesday, Wednesday, Friday & 10am-5pm Thursdays.

Message Two

Beginning 25 February until further notice.

Peter Smith
Director
OHS Customer Service and Applications Support
21 February 2013

A printable PDF version of CSPN-2013/07 Variation in Call Centre Operating Hours on Thursdays (PDF 167 KB)

If you experience difficulties downloading the above PDF, please e-mail the Office of Hearing Services.

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