Home and Community Care
Assessment and access
Access to service in the HACC Program is based on the assessed needs of individuals seeking assistance to remain at home in the community.
AssessmentAssessment is a systemic way of establishing the type and extent of consumer support needs, and following on from this, the identification of a range of appropriate HACC services to meet those needs.
The assessment process encompasses a range of functions such as screening for eligibility, determining needs and priorities, targeting, referral and coordination, monitoring and review, and data collection.
There are two types of HACC assessment –
- A general assessment of needs done by a Service Provider who will, with the consumer and/or their carer, determine care needs and the organisation of services to meet these needs.
- A comprehensive assessment which is consumer focused, independent of Service Provider perspectives, and broader and deeper in scope and orientation than a general or service specific HACC assessment.
State or territory health departments can provide a comprehensive listing of Service Providers. Many services can also be contacted through local doctors, hospitals and community health centres.
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AccessThere may be access issues associated with services, even though appropriate services are established in a region.
HACC Service Providers should ensure that services consider the following principles to encourage equitable access for target populations.
These principles are that –
- HACC Services should be culturally and linguistically appropriate.
- Physical access - all HACC facilities should be accessible to people with physical or sensory disabilities.
- Without discrimination – eligible people assessed as needing a service should have access to HACC services without discrimination on the grounds of ability to pay, location, gender, ethnicity, language, Aboriginality, marital status, religion, sexual preference or type of disability.
Common ArrangementsCommunity care reforms currently underway through A New Strategy for Community Care – The Way Forward are based on the adoption of consistent approaches (known as common arrangements) to improve access to services, eligibility criteria and assessment practices, planning, financial reporting, quality reporting and information management across community care programs including the HACC Program.
Aged Care Assessment Teams (ACAT)Whilst the HACC Program does not require an ACAT assessment (also ACAT or ACAS in Victoria) to access services, a Commonwealth Carelink Centre on 1800 052 222 can provide advice about services in your area and if you should get an ACAT assessment or not.
List of contacts relating to ACATs
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