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Operational Information

An agency’s operational information is information held by the agency to assist the agency to perform or exercise the agency’s functions or powers in making decisions or recommendations affecting members of the public or other entities.

Downloadable documents will be made available on the DoHA website as soon as practicable.

Acute Care Division
Ageing and Aged Care Division
Audit And Fraud Control
Health Workforce Division
Medical Benefits Division
Mental Health And Chronic Disease Division
Office For Aboriginal And Torres Strait Islander Health
Office Of Health Protection
Pharmaceutical Benefits Division
Population Health Division
Portfolio Strategies Division
Primary and Ambulatory Care Division
Regulatory Policy And Governance Division

Acute Care Division

• COAG 19(2) Implementation Application pro forma: Queensland
• COAG 19(2) Implementation Application pro forma: Western Australia
• Commonwealth Procurement Guidelines
• Department Specific Procedure Manual – Central Sterilising
• Department Specific Procedure Manual – Day Procedure Unit
• Department Specific Procedure Manual – Emergency Department
• Department Specific Procedure Manual – Endoscopy
• Department Specific Procedure Manual – High Dependency Unit
• Department Specific Procedure Manual – Medical Unit
• Department Specific Procedure Manual – Oncology
• Department Specific Procedure Manual – Operating Room
• Department Specific Procedure Manual – Outpatients Department
• Department Specific Procedure Manual – Surgical
• Department Specific Procedure Manual – Woman’s & Children’s Health Unit
• Heads of Agreement between the Minister of Health and Ageing and Tasmanian Minister for Health and Human Services (Mersey Community Hospital)
• Memorandum of Understanding between the Commonwealth of Australia and Queensland in relation to the cooperative implementation of COAG’s Better Access to Primary Care Services in Rural Areas’ Initiative
• Memorandum of Understanding between the Commonwealth of Australia and Western Australia in relation to the cooperative implementation of COAG’s Better Access to Primary Care Services in Rural Areas’ Initiative
• Mersey Community Hospital Emergency Procedure Manual
• Mersey Community Hospital Infection Control Manual 2008
• Mersey Community Hospital Nursing Procedures Manual
• Mersey Community Hospital Policy Manual
• Mersey Community Hospital Resident Medical Officer Orientation Manual
• North West Regional Hospital Clinical Policy Manual
• North West Regional Hospital Medical Record Procedure Manual
• North West Regional Hospital Occupational Health & Safety & Injury Prevention & Management Resource Folder
• North West Regional Hospital Policy Manual
• Nursing Standards for Medication Management
• Operating Guidelines for Elective Surgery
• Orientation Manuals – Department Specific
• Prostheses List – Guide to listing and setting benefits for prostheses:
  • Part 1 – Understanding the prostheses arrangements
  • Part 2 – Making an application for inclusion in the Prostheses List
• Provision of Financial Support to Approval Australian Residents during Bone Marrow Transplants: Guidelines for Applicants

Ageing and Aged Care Division

• Recovery of Aged Care Capital Funding - The Guidelines
• Residential care fees, charges and hardship information sheets
• 5 Steps to Entry into Residential Aged Care
• Schedule of Resident Fees and Charges
• TCP Program Guidelines
• Exchange of Care Type Guidelines
• HACC MDS User Guide and Data Dictionary
• HACC MDS Data Access Protocol
• HACC MDS Data Transmission Protocol
• HACC MDS Annual Bulletin
• HACC MDS Annual Report
• Report on the Operation of the Aged Care Act 1997
• Continence Aids Payment Scheme (CAPS) Application Guidelines
• Dementia Behaviour Management Advisory Services (DBMAS) Best Practice Guidelines
• Consumer Directed Care Fact Sheet
• Consumer Directed Care Operational Manual
• Consumer Directed Care Questions and Answers
• Consumer Directed Respite Operational Manual
• Consumer Directed Respite Care Fact Sheet
• Consumer Information on Consumer Directed Respite Care
• Draft Community Packaged Care Guidelines 2007
• Community Aged Care Packages (CACP) Factsheet
• Community Care and Flexible Care Grants
• Remote and Aboriginal and Torres Strait Islander Aged Care Service Development Assistance Panel (SDAP) Central Office Program Gudelines

Office of Aged Care Quality and Compliance

• Aged Care Complaints Investigation Scheme: Guidelines for Aged Care Approved Providers
• Aged Care Complaints Investigation Scheme Procedures Manual
• Aged Care Complaints Investigation Scheme: A Guide to decision-making, Statement of Reasons and related documentation
• Clinical Decision Making Protocol for Aged Care Complaints Investigation Scheme Officers Who Are Registered Nurses
• Community Visitor Scheme Guidelines and Resource Kit
• Compulsory Reporting Guidelines for Aged Care Providers 2008
• Investigation Management System (IMS) Manual
• National Aged Care Advocacy Program (NACAP) Guidelines
• Police Certificate Guidelines for Aged Care Providers
• Protocol between the Aged Care Commissioner and the Department of Health and Ageing in relation to the operations of the Complaints Investigation Scheme

Audit And Fraud Control

• Fraud Control Guidelines
• AFC Audit Manual
• Audit & Fraud Control Charter
• Audit Committee Charter

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Health Workforce Division

Medical Education and Training Branch

• Applications Guidelines 2010 Rural Australia Medical Undergraduate Scholarship (RAMUS) Scheme<
• Applicant Guidelines – Increased Clinical Training Capacity in 2010
• Applicant Guidelines – Innovative Clinical Teaching and Training Grants (ICTTG)
• Bonded Medical Places Scheme Information Booklet
• Bonded Medical Places Scheme Brochure
• Bonded Medical Places Scheme Deed of Agreement
• Dental training- Expanding Rural placements parameters for funding
• John Flynn Placement Program 2010 Guidelines
• Medical Rural Bonded Scholarship Scheme Information Booklet
• Medical Rural Bonded Scholarship Scheme Summary of Scholarship Information
• Medical Rural Bonded Scholarship Scheme Contract
• Objectives – University Departments of Rural Health
• Parameters for Funding Rural Clinical Schools
• Rural Undergraduate Support and Coordination (RUSC) Program Parameters

Nursing Allied and Indigenous Workforce Branch

• Aboriginal and Torres Strait Islander Health Workforce National Strategic Framework
• Business Rules – The Rural Pharmacy Scholarship Scheme (Rural Pharmacy Workforce Program)
• Business Rules – Emergency Locum Services (Rural Pharmacy Workforce Program)
• Business Rules – Rural Placement Allowance (Rural Pharmacy Workforce Program)
• Business Rules – Continuing Pharmacy Education Allowance (Rural Pharmacy Workforce Program)
• Business Rules – Pharmacy Academic Positions in University Departments of Rural Health (Rural Pharmacy Workforce Program)
• Business Rules – Small Project Funding (Rural Pharmacy Workforce Program)
• Business Rules – Rural Commissioned Projects/Research (Rural Pharmacy Workforce Program)
• Business Rules – The Aboriginal and Torres Straight Islander Pharmacy Scholarship Scheme
• Funding formula – Administration Support to Pharmacy Schools (Rural Pharmacy Workforce Program)
• Guidelines – Continuing Pharmacy Education Allowance (Rural Pharmacy Workforce Program)
• Guidelines – Emergency Locum Services (Rural Pharmacy Workforce Program)
• Guidelines – Pharmacy Academic Positions in University Departments of Rural Health (Rural Pharmacy Workforce Program)
• Guidelines – Rural Commissioned Projects/Research (Rural Pharmacy Workforce Program)
• Guidelines – Rural and Remote Placement (Internship) Allowance Scheme (Rural Pharmacy Workforce Program)
• Guidelines – Rural and Remote Pharmacy Scholarship Scheme (Rural Pharmacy Workforce Program)
• Guidelines – Small Project Funding (Rural Pharmacy Workforce Program)
• Guidelines – the Aboriginal and Torres Straight Islander Pharmacy Scholarship Scheme
• Puggy Hunter Memorial Scholarship Scheme: Policy Guidance for the Working Group and Administrator
• Puggy Hunter Memorial Scholarship Scheme: Procedural Guidelines for the Working Group and Administrator

Workforce Distribution Branch

• After Hours Other Medical Practitioners (AHOMPs) Program Guidelines
• Approved Medical Deputising Service Program Guidelines
• Guidelines for the Approved Medical Deputising Service Program
• MedicarePlus for Other Medical Practitioners (MOMPs) Program Guidelines
• Outer Metropolitan Relocation Incentive Grant (RIG) Program Guidelines
• Outer Metropolitan (Other Medical Practitioner) Relocation Incentive Program – Relocation Component Guidelines
• Outer Metropolitan (Other Medical Practitioner) Relocation Incentive Program – Retention Component Guidelines
• Policy Guidelines for Determining a District of Workforce Shortage
• Rural Other Medical Practitioners (ROMPs) Program Guidelines
• Rural Locum Relief Program Guidelines – June 1998
• Rural Retention Program – Principles for the Flexible Payments System
• Rural Retention Program – Retention Payment Categories Index
• Rural Retention Program – Rules for the Central Payments System
• The Approved Medical Deputising Service Program Guidelines.
• The section 19AB Guidelines of the Health Insurance Act 1973 (currently being updated)
• Temporary Resident Other Medical Practitioners (TROMPs) Program Guidelines
• Section 19AB Guidelines
• Specific Workforce Shortage Program Guidelines

Medical Benefits Division

Diagnostic Services Branch

• Diagnostic Imaging Quality Practice Program – Guide for applicants
• Guidelines – Draft Guide for Accreditors: Diagnostic Imaging Accreditation Standards

MBS Policy Development Branch

• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the 2002 Bali Bombings (known as “Balimed”)
• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the 2004 Tsunami
• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the 2005 London Bombings
• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the 2005 Bali Bombings
• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the 2006 Dahab, Egypt Bombings
• Guidelines – Disaster Health Care Assistance Scheme for Australian victims of the February 2008 Civil Disturbances, East Timor

MBS Policy Implementation Branch

• Guidelines for Release of Information where necessary in the public interest 2003

Mental Health And Chronic Disease Division

• Business Rules – National External Breast Prostheses Reimbursement Program (PDF 180 KB)
• Guidelines – Support for the Day to Day Living in the Community – A Structures Activity Program (PDF 89 KB)
• Guidelines for the Access to Allied Psychological Services (ATAPS) component of the Better Outcomes in Mental Health Care (BOIMHC) Program
• National Standards for Mental Health Services
• Quality Framework for the Telephone Counselling and Internet-based Support Services sector
• Implementation guidelines for public mental health services and private hospitals
• Implementation guidelines for non-government community services
• Implementation guidelines for provate office base mental health practices

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Office For Aboriginal And Torres Strait Islander Health

• Agreement on Aboriginal and Torres Strait Islander Health between the Tasmanian Minister for Community and Health Services, the Commonwealth Minister for Health and Family Services and the Tasmanian Representative of the National Aboriginal Community Controlled Health Organisations
• Agreement on Aboriginal and Torres Strait Islander Health between the Western Australian Minister for Health, the Commonwealth Minister for Health and the Western Australian Representative of the National Aboriginal Community Controlled Health Organisations
• Agreement on Aboriginal and Torres Strait Islander Service Delivery between the Commonwealth of Australia and the Government of Queensland 2005-2010
• Agreement on South Australian Aboriginal Health and Well-Being
• Northern Territory Agreement on Aboriginal and Torres Strait Islander Health
• NT Aboriginal Health Forum Pathways to Community Control document
• NT Aboriginal Health Forum Primary Health Care Core Services document
• NT Emergency Response Act 2007
• Victorian Agreement on Aboriginal and Torres Strait Islander Health

Office Of Health Protection

• Manufacture of Narcotic Raw Materials – Guidance on Australian Government Regulatory requirements and process
• The Australian Immunisation Handbook 9th Edition 2008

Pharmaceutical Benefits Division

Access Systems Branch

• Eligibility criteria for Pharmaceutical Benefits Scheme section 100 payments for remote area Aboriginal Health Services (AHSs)
• Eligibility Guidelines for the National Epidermolysis Bullosa Dressing Scheme
• Guidelines for the availability of Human Growth Hormone (hGH) as a pharmaceutical benefit
• Guidelines for the availability of Human Growth Hormone (hGH) as a pharmaceutical benefit for the treatment of Prader-Willi Syndrome
• Guidelines for the listing of drugs under the Highly Specialised Drugs Program
• Guidelines for the Treatment of Fabry Disease through the Life Saving Drugs Program
• Guidelines for the Treatment of Gaucher Disease through the Life Saving Drugs Program
• Guidelines for the Treatment of Infantile-onset Pompe Disease through the Life Saving Drugs Program
• Guidelines for the Treatment of Mucopolysaccharidosis Type I through the Life Saving Drugs Program
• Guidelines for the Treatment of Mucopolysaccharidosis Type II through the Life Saving Drugs Program
• Guidelines for the Treatment of Mucopolysaccharidosis Type VI through the Life Saving Drugs Program
• Stoma Appliance Scheme Operational Guidelines for Stoma Associations
• Stoma Appliance Scheme Schedule (and amendments)

Community Pharmacy Branch

• Australian Community Pharmacy Authority Applications Handbook
• Business Rules – Aboriginal and Torres Strait Islander Pharmacy Assistant Traineeship Scheme
• Business Rules – Business Rules and Guidelines for the Quality Use of Medicines Maximised for Aboriginal and Torres Strait Islander Peoples (QUMAX) Program
• Business Rules – Pharmacy Connectivity Incentive Program
• Business Rules – Rules for the Rural Pharmacy Maintenance Allowanced
• Business Rules – Rules for the Rural Pharmacist Pre-registration Incentive Allowance
• Business Rules – Section 100 Allowance for Support Services to Remote Area Aboriginal Health Services (eligibility and conditions)
• Business Rules – Quality Care Pharmacy Program – Quality Maintenance Allowance
• Fourth Community Pharmacy Agreement between the Commonwealth of Australia and the Pharmacy Guild of Australia
• Guidelines for Ministerial Discretion
• Operations Manual – Diabetes Pilot Program

Pharmaceutical Evaluation Branch

• Guidelines for Deeds of Agreement for the Pharmaceutical Benefits Scheme (DRAFT)
• Guidelines for preparing submissions to the Pharmaceutical Benefits Advisory Committee (PBAC) (Version 4.3)
• Glossary of terms (Glossary to accompany the Guidelines for the Pharmaceutical Industry on Preparation of Submissions to the Pharmaceutical Benefits Advisory Committee)
• Information about Fee Waivers- PBS Cost Recovery
• Listing Unit Requirements
• Manual of Resource Items and their Associated Costs for use in submissions to the Pharmaceutical Benefits Advisory Committee involving economic evaluation
• Pharmaceutical Benefits Pricing Authority Policies and Procedures Manual
• Pharmaceutical Benefits Scheme Price Disclosure – Business Rules
• Pharmaceutical Benefits Scheme Cost Recovery Fees – The Business Rules
• Pharmaceutical Benefits Scheme Price Disclosure Arrangements – Procedural and Operational Guidelines
• Weighted Average Monthly Treatment Cost (WAMTC) Users Manual

Population Health Division

• 2006-07 Anti Doping Research Program Funding Round (Social Science) Sample Assessment Template
• ASADA Athlete’s Whereabouts Policy
• ASADA Registered Testing Pool Selection Criteria
• ASADA Sample Collection Manual
• ASADA Investigations Manual
• ASADA 2008-09 Anti-Doping Research Program Funding Round – Assessment Summary
• Closing the Gap: National Jobs Creation Package and Northern Territory Jobs Creation Package Funding Information Pack May 2009
• Indigenous Sport and Recreation Program (ISRP) - Specific Terms and Conditions May 2009
• Indigenous Sport and Recreation Program (ISRP) – Program information and guidelines 2010-11

Portfolio Strategies Division

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• Agreement between the Australian Bureau of Statistics and the Department of Health and Ageing in relation to the conduct of the National Health Survey and National Aboriginal and Torres Strait Islander Survey July 2008 to June 2012
• Health and Hospitals Fund – Funding Application and Assessment Guidelines providing guidance to organisations preparing proposals for funding through the Health and Hospitals Fund.
• Health and Hospitals Fund Regional Cancer Centre Initiative – Regional Cancer Centres Initiative Application Guidelines providing guidance to organisations preparing proposals for funding for new or enhanced regional cancer centres through the Health and Hospitals Fund.
• Memorandum of Understanding between the Commonwealth Department of Health and Ageing and the Australian Institute of Health and Welfare for the period 8 September 2005 to 30 June 2010
• Memorandum of Understanding between the Commonwealth Department of Health and Ageing and the Western Australian Government Department of Health to enable the cross-jurisdictional linkage of de-identified administrative health and aged care data (for Approved Projects only) for the State of Western Australia for use in health services monitoring, planning and research

Primary and Ambulatory Care Division

• Aged Care Access Initiative Program Guidelines – July 2008
• Aged Care Access Initiative July 2009
• Agreement between the Commonwealth and State of South Australia in relation to the implementation of the Regional Health Services Program
• Additional Practice Nurses for Rural Australia and other areas of need Guidelines for employing an aboriginal Health Worker
• Additional Practice Nurses for Rural Australia and other areas of need Guidelines
• An Outline of the Practice Incentives Program July 2001
• Broadband for Health
  • Functional Requirement document to Medicare Australia for administration of B4H program
  • Information concerning the Incentive claim form
  • Information concerning the Security Awareness and Conformance Report
  • Information for General Practice and Aboriginal Community Controlled Health Services
  • Information for Pharmacies. Note incentive ceased on 30 June 2005
  • Invitation documents for Internet Services providers
  • Invitation documents for the Managed Health Network Grants(being reviewed/finalised)
  • Operational Guidelines
  • Service Providers Procedural document
  • Service Providers Terms & Conditions document
• Divisions of General Practice Program: Aged Care GP Panels Initiative Handbook (Program ceased 30 June 2008)
• Divisions of General Practice Program: Program Guidelines
• General Practice After Hours (GPAH) Program Guidelines
• General Practice Immunisation Incentives January 2002
• General Practice Registrars Rural Incentive Payment Scheme (RRIPS) Guidelines
• Medical Specialist Outreach Assistance Program (MSOAP) Guidelines – February 2010
• Medical Specialist Outreach Assistance Program (MSOAP) Indigenous Chronic Disease Guidelines 2009 - 2013
• Multipurpose Centres Program – Guidelines for Central, State and Territory Offices
• Multipurpose Program – Joint Protocol for the Planning and Delivery of Multipurpose Services (MPS) in New South Wales
• National Rural and Remote Health Infrastructure Program Guidelines – December 2009
• Operational Guidelines for the Rural Primary Health Services (RPHS) Program
• Practice Incentives Program Domestic Violence Guidelines
• Practice Nurses and/or Allied Health Workers for Urban Areas of Workforce Shortage Guidelines
• Practice Incentives Program Information Management/Information Technology (IM/IT) Incentives Guidelines
• Procedural GP Payment Guidelines
• Rural Primary Health Services – Guidelines for Central, State and Northern Territory Offices
• Rural Women’s General Practice Service (RWGPS) National Program Management Guidelines
• Visiting Optometrists Scheme – Guidelines for Participating Optometrists – October 2009
• Visiting Optometrists Scheme – Policy Framework – October 2009

Regulatory Policy And Governance Division

Office of Hearing Services

• Service Providers Contract 1 July 2007 to 30 June 2012
• The Office of Hearing Services – Managing Complaints, Policy and Procedures
• The Office of Hearing Services – Procedural Notes for Auditors
• OMQ – Quality Management System