FOI request 093-1516

Two documents released comprising: Complaints resolution report template used by case officers in the resolution of complaints; Service provider resolution facts sheet that describes the role of the service provider in a resolution process; Aged Care Complaints Scheme: our service commitment fact sheet that explains the schemes service commitment to clients, people who raise concerns and service providers.

Page last updated: 15 December 2015

Complaints resolution report template and service provider fact sheet (PDF 2668 KB)
Aged Care Complaints Scheme fact sheet (PDF 4443 KB)