Single Point of Contact for Health Information, Advice and Counselling Fund

The Single Point of Contact for Health Information, Advice and Counselling Fund provides people with access to accurate advice and information about health, illness, and health and community service availability so that they are better able to care for themselves and their families. People will be directed to the most appropriate services and care options in their community if required.

Page last updated: 01 September 2014

The fund supports activities through the National Health Call Centre Network, trading as healthdirect Australia, such as telephone advice lines, online web enquiry, video conferencing and a range of emerging interactive communication technologies with the aim of supporting care within the home. The National Health and Call Centre Network may contract with a range of service providers to deliver any new, or enhanced, services. The National Health Call Centre Network Ltd was established by the Australian Government and the governments of the Australian Capital Territory, New South Wales, Northern Territory, South Australia, Tasmania and Western Australia. It is a private company limited by shares, which is responsible for contracting with service providers for the call centre's services and managing the network's operations.

The fund has overarching guidelines detailing how the fund will operate.

The government allocated some $200 million over four years from 2014-2015 to the Single Point of Contact for Health Information, Advice and Counselling Fund.

Activities to be supported under the Single Point of Contact for Health Information, Advice and Counselling Fund include:

  • After Hours GP Helpline - video consultation capability
  • Pregnancy, Birth and Baby Helpline
  • National Health Services Directory
  • healthdirect Australia (nurse triage services)

Page last reviewed: 11 August 2014

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