What's New?

Responsibility for aged care and ageing recently moved to the Department of Social Services.

Ageing and aged care content on this website will be progressively published to the Department of Social Services website.

Page last updated: 04 April 2014

Direct links to news and updates relating to aged care currently available on our internet site.

Latest email advices
Latest email sent by the Aged Care and Population Ageing Division of the Australian Department of Social Services
Updated as needed

28 November 2013 - 2012-13 Report on the Operation of the Aged Care Act 1997
This report details the operation of Australia’s aged care system during the 2012-13 financial year and was tabled in Parliament on Thursday, 28 November 2013

30 June 2013 Stocktake of Aged Care Places
This page contains links to information about the Aged Care stocktake data for 30 June 2013.

Homeless Supplement
From October 2013, more than $29 million in additional funding over four years will be provided under the Homeless Supplement, to better support aged care homes that specialise in caring for people with a history of, or at risk of, homelessness.

The latest 2012 NACWCAS report
The Aged Care Workforce Census and Survey informs workforce planning on issues surrounding the recruitment and retention, training and education, carer development and employment conditions of the aged care workforce. It provides a comprehensive profile of the aged care workforce which spans almost a decade.

Assessment Framework and Tool for Aged Care project
The following discussion papers and reports outline the components of an Assessment Framework and Tool for Aged Care.

Better Health Care Connections: Models for Short Term, More Intensive Health Care for Aged Care Recipients Program
The Better Health Care Connections: Models for Short Term, More Intensive Health Care for Aged Care Recipients Program will provide $25 million (including indexation) over five years to support initiatives to encourage aged care providers to work with public and private health care providers and medical insurers to deliver short term, more intensive health care services.

Better Health Care Connections: Aged Care Multidisciplinary Care Coordination and Advisory Service
The Better Health Care Connections: Aged Care Multidisciplinary Care Coordination and Advisory Service Program will provide $9.969 million over five years to support older Australians with complex health needs who would benefit from increased access to multidisciplinary teams of health professional to coordinate care and treatment. The Program also includes an innovative pilot of GP consultations via video conferencing to Residential Aged Care Facilities.

Please visit the Tenders and Grants page to download Program Documentation. Please note, you will be required to complete a form before being able to download the invitation to apply documentation.

eHealth records and older Australians
Retirement can be a busy time of life. You want to stay active and maintain the best possible health. The government’s new personally controlled electronic health (eHealth) record system will help you take control of your important health information.

An eHealth record is a secure online summary of your key health information. You can use it to track things like your current medications, allergies and recent medical treatments. And having this information available to the people involved in your healthcare – your doctors and nurses – will help them make the best possible decisions about your health needs.

Visit www.ehealth.gov.au to register for an eHealth record or to find out more information. You can also get more information through your local Department of Human Services – Medicare centre or by phoning 1800 723 471

Residential Aged Care Sanctions and Notices of non-compliance
Information on facilities under sanctions action and notices of non-compliance, Ageing & Aged Care Division of the Department of Social Services.
Updated weekly


Aged Care Complaints Scheme: Better Practice Complaint Handling Toolkit
The Aged Care Complaints Scheme’s (the Scheme's) Better Practice Complaint Handling Toolkit contains a range of resources to help aged care providers manage complaints effectively and enhance existing processes. Other resources available on the website include and reports that outline an identified issue, risk or trend, with suggestions of areas for review with a service. These resources and more can be found under the ‘Industry Toolkit’ tab at the Aged Care Complaints Scheme website.

We encourage you to subscribe to the Scheme’s website to receive email alerts whenever we publish new information on the site. To subscribe, enter your email address into the ‘Subscribe to updates’ box on the right-hand side of the website.
1 August 2013

Revised Residential Care Fees and Charges
Schedule of Fees and Charges
20 March 2013

Living longer. Living Better.
On 20 April 2012, the Prime Minister and Minister Butler unveiled a comprehensive package of reforms to build a better, fairer, more sustainable and more nationally consistent aged care system.
20 April 2012

Evaluation of the Consumer Directed Care Initiative
Consumer Directed Care is a form of care for older people that gives them a greater say in, and more control over, the design and delivery of community care services provided to them and their carers.
April 2012

Alzheimer’s Australia report on feedback received from older Australians, their families and carers through the national conversation on aged care reform.
8 April 2012

COTA report on national conversations on ageing.
6 April 2012

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