Better health and ageing for all Australians

Aged Care eConnect

Virtual Visiting Resource Kit

The Virtual Visiting Resource Kit has been developed to assist residential aged care facilities to design and deliver a virtual visiting program.

In this section:

Aged care virtual visiting programs aim to improve the quality of residents’ lives through increased contact with family and friends. For those who have lost the ability to speak or write following a stroke or other illness, virtual visiting can provide an important means of communication with families and friends who are unable to regularly visit them due to distance.

The Virtual Visiting Resource Kit is based on materials developed by Western District Health Service, Victoria, and funded by the Australian Government Department of Health and Ageing.

The kit includes information to assist residential aged care facilities with:

  • marketing a virtual visiting program;
  • developing virtual visiting policies and procedures;
  • understanding the equipment requirements for virtual visiting;
  • helping families to participate in virtual visiting; and
  • engaging staff and volunteers to assist with operating a virtual visiting program.
The kit provides information about:
  • the rationale for, and benefits of, virtual visits in aged care facilities;
  • the technological requirements for virtual visits; and
  • how to start up a virtual visiting program in your aged care facility.
The Virtual Visiting Resource Kit is licensed under a Creative Commons Attribution 3.0 Australia (By Attribution) copyright licence, except for Appendix E: Police Checks for Aged Care Workers and Volunteers, for which all rights are reserved. This license allows organisations to download and customise the material in the kit within the conditions of the license. Full details of the license and its conditions are available in the resource kit pages.

The materials in the kit can be tailored to suit your organisation’s individual approach to virtual visiting, by downloading the documents below.

Resource Kit
Appendix A Participating Families Setup Guide
Appendix B Promotional Flyer
Appendix C Presentation to Community
Appendix D Volunteer Applicatiion Form
Appendix E Police Checks for Aged Care Workers and Volunteers
Appendix F Volunteer Application Form
Appendix G Staff and Volunteer Manual
Appendix H Booking Sheet

Creative Commons Licence

This work is copyright and licensed under a Creative Commons Attribution 3.0 Australia (By Attribution) licence, a copy of which is available from: http://creativecommons.org/licenses/by/3.0/au/.

By exercising any rights granted to you under the above licence, you will have accepted, and have agreed to be legally bound by, the terms and conditions contained In the Creative Commons Attribution 3.0 Australia (By Attribution) licence.

Notice Requirements

When exercising any rights granted to you under the above Creative Commons Attribution 3.0 Australia (By Attribution) licence, you must keep intact the above copyright and disclaimer notices.

Attribution Requirements

You must attribute the Western District Health Service by using the above acknowledgment.
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