Partners in Culturally Appropriate Care (PICAC) Program

Partners in Culturally Appropriate Care (PICAC) Program is an initiative under the Ethnic Aged Care Framework.

Page last updated: 12 July 2013

The Partners in Culturally Appropriate Care (PICAC) Program aims to equip aged care providers to deliver culturally appropriate care to older people from culturally and linguistically diverse communities.

The primary outcomes of the PICAC program will include:

        • More aged care services delivering culturally appropriate care to older persons from culturally and linguistically diverse communities;
        • Older people from culturally and linguistically diverse communities having increased access to culturally appropriate residential and community based aged care services; and
        • Older people from culturally and linguistically diverse communities having greater capacity to make informed decisions about residential and community based aged care.

The PICAC Program funds one organisation in each state and territory. The PICAC organisations conduct activities including: training, information sessions, workshops, and resource development.

Guidelines for the PICAC Program have been drafted to assist in the development and management of PICAC funded projects. It provides details of the program, eligibility, accountability and roles and responsibilities and are available for download in HTML or PDF format:

PICAC Guidelines

Further information is available from the PICAC organisations listed below. Top of page

New South Wales (NSW) & Australian Capital Territory (ACT)

Ms Melise Erikson – PICAC Manager

Multicultural Communities Council of Illawarra
Physical address
117 Corrimal Street
Wollongong NSW 2500
Mailing address
PO Box 238
Wollongong NSW 2520
Phone: (02) 4227 4222
Fax: (02) 4226 3146
Email: Melise Erikson
Web: PICAC NSW

Victoria (VIC)

Ms Ljubica Petrov – Manager

Centre for Cultural Diversity in Ageing
Physical address
Level 1 / 789 Toorak Road
Hawthorn East Vic 3123
Mailing address
PO Box 5093
Glenferrie South VIC 3122
Phone: (03) 8823 7900
Fax: (03) 9822 6870
Email: Cultural Diversity
Web: Cultural Diversity
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Queensland (QLD)

Ms Elizabeth Zajac - PICAC Project Officer

Diversciare, Ethnic Communities Council of Queensland
Physical address
1852 Logan Road
Mt Gravatt QLD 4122
Mailing Address
PO Box 409
Mt Gravatt QLD 4122
Phone: (07) 3343 7499
Mob: 0413 112 961
Email: PICAC at Diversicare
Web: Diversicare or Ethnic Communities Council of Queensland

South Australia (SA)

Ms Rosa Colanero – CEO

Multicultural Aged Care Incorporated
Physical address
94 Henley Beach Road
Mile End SA 5031
Mailing address
PO Box 488
Torrensville Plaza SA 5031
Phone: (08) 8241 9900
Fax: (08) 8352 1266
Email: Multicultural Aged Care South Australia
Web: Multicultural Aged Care
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Western Australia (WA)

Mrs Francine Snadden - Acting Service Manager PICAC

Independent Living Centre of WA (ILC)
Physical address
Unit 13/386 Wanneroo Rd
Westminster WA 6050
Phone: (08) 9381 0660
Fax: (08) 9381 0688
Email: Independent Living Centre
Web: Independent Living Centre

Tasmania (TAS)

Mr Hans Schmid – PICAC Project Officer

Migrant Resource Centre (Southern Tasmania) Inc
Physical address
49 Molle Street
Hobart TAS 7000
Phone: (03) 6221 0940
Fax: (03) 6231 1264
Email: Hans Schmid
Web: Migrant Resource Centre (Southern Tasmania) Inc
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Northern Territory (NT)

Ms Lina Paselli– PICAC Officer

Council on the Ageing (NT) Inc
Physical address
65 Smith Street
Darwin NT 0800
Mailing address
GPO Box 852
Darwin NT 0801
Phone: (08) 8941 1004
Fax: (08) 8941 5011
Email: Lina Paselli
Web: COTA Northern Territory
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