Rescinded publications
Aged Care Services - Complaints Handling Kit
THIS DOCUMENT HAS BEEN RESCINDED. Kit of resource materials to support residential aged care homes initiate or improve internal complaints handling. This free resource Kit has been developed in consultation with aged care providers, industry peaks and consumer groups.
Please note the information in this publication may no longer be current but is retained on our website for historical or research purposes.
PDF printable version of the Complaints Handling Kit (PDF 728 KB)
If you are unable to download the PDF file please send an email to: acc@health.gov.au for a copy to be sent to you.
Top of page
Media releases
- Delivering More Aged Care Places For Eastern Melbourne
- $25 Million for accommodation for aged and disadvantaged
- Christmas message – remember to check in on your elderly relatives and neighbours
- 6,500 more aged care places for older Australians
- Boost for Home and Community Care in Western Australia
Program/Initiatives
- Better HealthCare Connections: Aged Care Multidisciplinary Care Coordination and Advisory Service Program
- Better Health Care Connections: Models for Short Term, More Intensive Health Care for Aged Care Recipients Program
- Encouraging Better Practice in Aged Care (EBPAC)
- Getting assistance from an SDAP Panel Member
- Service Development Assistance Panel Program Glossary
Publications
- 2012 National Aged Care Workforce Census and Survey – The Aged Care Workforce, 2012 – Final Report
- Australian Government Directory of Services for Older People 2012/13
- Interim Evaluation of the Northern Territory Aboriginal and Torres Strait Islander Community Aged Care Workforce Development Projects
- Consumer Directed Care Evaluation
- Australian Government response to Senate Standing Committee on Finance and Public Administration Report: Residential and Community Aged Care in Australia
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