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IT Innovation in Aged Care video - Baptist Community Services - eBusiness

MPEG and WMV video files and transcripts of Baptist Community Services - eBusiness.

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WMV video of IT Innovation in Aged Care video - Baptist Community Services - eBusiness (WMV 2922 KB)
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    Transcript

    Introduction:

    Baptist Community Services is using eBusiness to streamline administration and reduce paperwork so that staff have more time to spend with residents.

    Male:

    When I started four and half years ago, our focus in IT was more on our back office systems. Making sure our finance applications and our HR applications were working. Today, as we've attended to those, we're focused more and more on our front office applications.

    Female:

    Today we have all our residential aged care facilities using eBusiness for the lodgement of their claim forms, and we see that it is the way of the future and we have to do all our business in that way.

    Female 2:

    In our system the claim form is just automatically sent to the Department and we don't have to print it out, check it, you know, it's all done once, and then sent off.

    Male 2:

    I think regardless of the size of organisation, there are benefits to be had from implementing programs such as eBusiness, in streamlining administrative processes, in reducing the effort it requires to process forms.

    Female 3:

    I think eBusiness is one of the strategies to reduce that paperwork and free up staff for what they want to do which is provide care.

    [End of recording]
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