Ageing and Aged Care Statistics

7. Quality and Compliance

This category contains links which provide information on sanctions, non-compliance, complaints, accreditation and standards relating to aged care providers.

Archived Notices of Non-Compliance Information relating to notices of non-compliance issued by the Department to approved providers (operators) of Australian Government subsidised aged care services, where the non-compliance has been remedied by the approved provider or subsequent sanctions have been imposed by the Department.

Archived Sanctions Information on sanctions which have expired or have been lifted.

Current Notices of Non-Compliance Information relating to notices of non-compliance issued by the Department to approved providers (operators) of Australian Government subsidised aged care services.

Current Sanctions Information relating to sanctions imposed by the Department on the approved providers (operators) of Australian Government subsidised aged care services.

Evaluation of the impact of accreditation on the delivery of quality of care and quality of life to residents in Australian Government subsidised residential aged care homes - Final Report Final report of the project to 'evaluate the impact of accreditation on the delivery of quality of care and quality of life to residents in aged care homes'.

Reforming the Aged Care Complaints Investigation Scheme (Walton Review) Results of the 2009 review of the Aged Care Complaints Investigation Scheme.

Report on the Feasibility of Developing a Standards Rating System for all Australian Government Subsidised Aged Care Homes 2004 report from the Australian Centre for Evidence Based Aged Care on the feasibility of developing a standards rating system for all Australian Government subsidised aged care homes.

Aged Care Complaints Scheme information resources. A range of publications that provide information about different aspects of the Scheme, including resolution approaches, review rights and advocacy.

Aged Care Complaints Scheme industry feedback alerts. These alerts outline an issue, trend or risk identified through an analysis of complaints data or another source of information, and suggest areas aged care providers may wish to review within their service.

Report on the Operation of the Aged Care Act (ROACA) This report describes the operation of the Aged Care Act 1997 each year, and includes additional information to aid understanding of aged care programs and policies. ROACA includes statistics and analysis on the operation of the Aged Care Complaints Scheme over the 12-month period.

Aged Care Complaints Scheme ‘What can we learn?’ reports These reports provide analysis of data on a specific topic; identify possible risk factors related to the topic; and outline suggestions of areas that aged care providers may wish to review within their service.

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