Office of Aged Care Quality and Compliance (OACQC)
Guidelines and legislation
Links to guidelines and legislation information
Investigation Principles 2007 – these Principles provide the detail of the complaints investigation process and arrangements for review by the Aged Care Commissioner.
Accountability Amendment Principles 2007 - these include the details of the discretion not to report under the compulsory reporting requirements where the alleged perpetrator has a cognitive or mental impairment or where the same allegation of an assault is made multiple times.
Records Amendment Principles 2007 - these are the record keeping requirements in regard to the compulsory reporting arrangement.
Information Amendment Principles 2007 - these include a minor amendment regarding release of protected information to the Aged Care Commissioner.
Aged Care Amendment (Security and Protection) Bill 2007 and supporting documentation
Guidelines have been distributed to approved providers and aged care services to assist them to understand the role of the Complaints Investigation Scheme and their obligations.
To view these guidelines, click on the following link:
Aged Care Complaints Investigation Scheme: Guidelines for Aged Care Approved Providers
Compulsory Reporting Guidelines For Approved Providers of Residential Aged Care
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