Office of Aged Care Quality and Compliance

The Office of Aged Care Quality and Compliance (the Office) is located within the Australian Government Department of Health and Ageing. The Office is responsible for ensuring the quality and accountability of Australian Government-subsidised aged care services.

Page last updated: 07 February 2011

The Office manages national programs that seek to:

  • ensure the safety and security of people in aged care services;
  • promote good practice in delivery of aged care;
  • enhance the skills and availability of the aged care workforce; and
  • ensure the financial security of aged care residents.
The Office's key responsibilities include:
  • managing the Aged Care Complaints Scheme, the Community Visitors Scheme and the National Aged Care Advocacy Program;
  • promoting the aged care sector's awareness of the importance of providing high quality of care; and
  • the prudential regulation of approved providers charging accommodation bonds.
The Office currently has a number of high priority projects reflecting the Government's priorities in aged care including:
  • extending the requirements for police checks for people working in aged care;
  • enhancing the accreditation framework for residential aged care and the quality assurance arrangements for community based aged care; and
  • increasing the number of nurses working in aged care.
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