Publications

A 1800 Number for Approved Provider Questions about Fees and Charges

On 1 July 2011 a single, national information line was introduced to make it easier for older Australians, their families, and carers to access information about aged care.

The 1800 200 422 number, along with improvements being made to the national aged care website, Aged Care Australia, were the first steps in the implementation of a new 'front end' for aged care.

Over time it is expected that aged care numbers will be consolidated to provide a clear starting point for those seeking assistance. In seeking to simplify the system, on 1 September 2011, the Aged Care Information Line was incorporated into the new number.

However, in order to meet the need for approved providers to access timely information about fees and charges, the Department has established the 1800 900 554 number for use by approved providers. Older Australians, their families and carers will also be directed to 1800 900 554 where they have specific questions on fees and charges that affect them.

For general enquiries, or to order forms or publications, approved providers should continue to call 1800 200 422. All other contact numbers remain unchanged at this time.