Commonwealth HACC Program Services

This page provides information on services funded under the Commonwealth HACC Program.

Page last updated: 19 June 2012

The Commonwealth HACC Program provides 19 basic maintenance, support and care services to assist people to remain in the community.

The services focus on supporting different areas of need that an individual may have due to a limitation in their ability to undertake tasks of daily living and are defined below:

Domestic Assistance

Domestic assistance helps clients with domestic tasks, including:
  • cleaning
  • dishwashing
  • clothes washing and ironing
  • unaccompanied shopping

Personal Care

Personal care provides assistance with daily self-care tasks in order to help a client maintain hygiene and grooming, including:
  • eating
  • bathing
  • toileting
  • dressing
  • grooming
  • getting in and out of bed
  • moving about the home
Personal care is usually provided in the home. In some cases, care may be provided in a centre, for example if someone is homeless or living in a temporary shelter.

Workers must have appropriate training to carry out personal care.

Social Support

Social support assists a client to participate in community life. Activities include:
  • visiting services
  • telephone based monitoring services
  • assisting the person with shopping and other related activities.

Respite Care

Respite care provides assistance to the carer by way of supervision and assistance provided to the client. The carer may or may not be present during the delivery of the service.

Other Meal Services

This service involves providing assistance with the preparation and cooking of meals in a client’s home. It may also include advice on nutrition, storage and food preparation. It does not cover the delivery of a meal that has been prepared elsewhere.

Service providers are required to comply with the relevant state and territory safe food handling practices.


Assessment activities include:
  • client intake procedures and the determination of eligibility for a service
  • determination of the client’s capacity to undertake activities of daily living to inform the assessment of need for assistance

Client care coordination

This involves coordination activities required for clients who need support from more than one Commonwealth HACC service type and need help to access these services. This assistance is often short term and is available on a case by case basis. Client care coordination involves the following activities:
  • implementing the care plan
  • liaison among service providers for care of the same client
  • support to ensure that the client has access to the range of services required
  • monitoring and reviewing the care plan Top of page

Case management

Case management is available to clients with more complex needs. It may be short term or ongoing. It includes assisting a client to coordinate the services that person requires. A client who receives case management will be receiving multiple services, typically from more than one service provider.

Counselling, support, information and advocacy services

Counselling and support provides clients and carers with assistance to understand and manage situations, behaviours and relationships associated with their need for care.

This service type also includes interventions such as advocacy, providing advice and information.

Nursing Care

Nursing is the clinical care provided by a registered or enrolled nurse. This care is for the treatment and monitoring of medical conditions. The care can be provided in the home, in a clinic or other location.

Allied Health Care

Allied health includes specialist services such as:
  • podiatry
  • occupational therapy
  • physiotherapy
  • social work
  • speech pathology
  • nutritional advice
The care must be provided by appropriately qualified professionals in the home, in a clinic or other location. It can also be provided in a group environment.

Allied health assistants may be used in service delivery, but must be supervised by an allied health professional.

Specialist post-acute care and rehabilitation services are not provided by the Commonwealth HACC Program.

Centre-based day care

Centre-based day care provides an opportunity for clients to attend and participate in social interactions which are conducted in, or from, centre-based settings. These activities are designed to support social interaction and independent living.

Home Modifications

Home modifications must be conducted by a licensed tradesperson. Home modifications provide structural changes to a client’s home so that they can continue to live and move safely about the house. Modifications can include:
  • grab and shower rails
  • appropriate tap sets
  • hand rails
  • ramps and other mobility aids
  • installation of emergency alarms and other safety aids
  • other minor renovations

Goods and Equipment

Goods and equipment are provided to assist a client to cope with a functional limitation and maintain their independence. Items include those that assist with:
  • mobility
  • communication
  • reading
  • personal care
  • health care
These items can be provided though loan or purchase.

Home Maintenance

Home maintenance is assistance to keep a client’s home in a safe and liveable condition. This involves the repair and maintenance of a client’s home or yard. Repairs are generally minor repairs such as changing light bulbs and replacing tap washers. More major repairs can include carpentry, painting and roof repairs. Garden maintenance may include lawn mowing and the removal of rubbish.

Formal Linen Service

Formal linen service is the provision and laundering of linen. This is usually done by a separate laundry facility.


This service refers to the meals that are prepared and delivered to the client either at home or at a centre.

Service providers are required to comply with the relevant state and territory safe food handling practices.


Assistance with transport can be either:
  • direct, in which case a client’s transport is provided by a HACC worker or volunteer, or
  • indirect, in which case the transport is provided through the use of vouchers or subsidies
Drivers of Commonwealth HACC transport services must hold an appropriate licence.
Top of page