Contact AACD
Aged Care State/Territory Information Lines
Contact phone numbers for the Aged Care Information Lines by State and Territory
Aged Care State/Territory Information Lines
Use the links below to navigate to the state relevant to you
Use the links below to navigate to the state relevant to you
New South Wales and Australian Capital Territory
| Residential Care Payments (claims & forms) | 02 8251 3000 |
| Community Aged Care Packages Payments | 02 8251 3000 |
| Extra Service | 02 9263 3787 |
| Income Testing/Resident Fees | 02 8251 3006 |
| Community Visitors Scheme | 02 8251 3002 |
| Viability / viability supplements | 02 8251 3000 |
| Residential Care Scale assessment/ reviews | 02 9263 3759 |
| Aged Care Assessment Program | 02 9263 3779 |
| National respite for Carers Program | 02 9263 3795 |
| Commonwealth Carelink Program | 02 9263 3881 |
| Residential Respite care | 02 9263 3787 |
| Allocation of places/approval rounds | 1800 500 853 |
| Accommodation bonds & charges | 02 9263 3787 |
| Community Aged Care Packages | 02 9263 3757 |
| Program Development South/West region | 02 9263 3783 |
| Program Development North region | 02 9263 3792 |
| Program Development ATSI projects | 02 9263 3785 |
| Certification | 02 9263 3812 |
| Accreditation | 02 9263 3937 |
| Prudential arrangements | 02 9263 3812 |
| Aged Care Complaints Investigation Scheme | 1800 550 552 |
Northern Territory
| Residential Aged Care Enquiries | 08 8946 3486 & 08 8946 3461 |
| Aged Care Approval rounds | 08 8946 3451 |
| Community Visitors Scheme | 08 8946 3489 |
| Aged Care Complaints Investigation Scheme | 1800 550 552 |
| Home & Community Care | 08 8946 3461 |
| Community Aged Care Packages | 08 8946 3429 |
| Extra Service | 08 8946 3461 |
| Certification | 08 8946 3461 |
| Accreditation | 08 8946 3461 |
| Respite Care | 08 8946 3489 |
| Please note that: |  |
| Residential Care Payments (claims & forms) *Handled by SA Office* | 1. 08 8237 8268 2. 08 8237 8049 |
| Residential Care Scale assessment/ reviews *Handled by SA Office* | 08 8237 8328 |
| CACP and Flexible Care payments (claims & forms) | 08 8237 8263 & 08 8237 8296 |
| MPS | 08 8237 8330 & 08 8237 8302 |
Queensland
| Residential Care Payments (claims & forms) | query.qld@health.gov.au 07 3360 2852 |
| Allocation of places/approval rounds | 07 3360 2862 |
| Accommodation bonds & charges /prudential arrangements | (Provider) 07 3360 2561 (Resident) 07 3360 2765 |
| Community Visitors Scheme | 07 3360 2750 |
| Aged Care Complaints Investigation Scheme | 1800 550 552 |
| Home & Community Care | 07 3360 2666 |
| Community Aged Care Packages (NOT recurrent funding) | 07 3360 2797 |
| Extra Service | 07 3360 2862 |
| Certification | 07 3360 2833 |
| Accreditation (Standards & Accreditation Agency) | 07 3852 3100 |
| Viability / viability supplements | 07 3360 2852 |
| Residential Care Scale assessment/ reviews | 07 3360 2560 |
North Queensland
| Residential Care Payments (claims & forms) | 07 4727 2297 |
| Allocation of places/approval rounds | 07 4727 2292 |
| Accommodation bonds & charges /prudential arrangements | 07 4727 2292 |
| Aged Care Complaints Investigation Scheme | 1800 550 552 |
| Community Aged Care Packages (not recurrent funding) | 07 4727 2208 |
| Viability/viability supplements | 07 4727 2208 |
| Residential Care Scale assessment/ reviews | 07 4727 2225 |
