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Home > For Consumers > Ageing > Aged Care Complaints

Aged Care Complaints

Aged Care Complaints Scheme resources order form

We value your feedback

When you receive your order, a survey will be enclosed so you can provide feedback about the resources you received. You can mail it to us using the prepaid envelope, or submit your feedback online.

The survey only takes a few minutes to complete, and your feedback will help us to improve the information we provide.

Resources available for order - online order form (order limit)*

Materials

DL Brochure - I have a concern
Information about the Scheme.

Quantity Required (Limit of 50 copies per person)

A5 Booklet - I have a concern
Detailed information about the Scheme

Quantity Required (Limit of 10 copies per person)

A3 Poster — Do you have a concern?
Information about the Scheme for display in aged care services

Quantity Required (Limit of 20 copies per person)

A2 Poster — Do you have a concern?
Information about the Scheme for display in aged care services

Quantity Required (Limit of 20 copies per person)

Fact sheet — Our service commitment
Service charter for the Scheme

Quantity Required (Limit of 50 copies per person)

Fact sheet — Your options for resolving concerns
Explains the options available to the Scheme to examine and resolve concerns

Quantity Required (Limit of 50 copies per person)

Fact sheet — What outcomes can be achieved?
Explains the outcomes the Scheme can achieve when it reviews a complaint

Quantity Required (Limit of 50 copies per person)

Fact sheet — Your review rights
Outlines the right to seek a free review of the Scheme's decision or process

Quantity Required (Limit of 50 copies per person)

Fact sheet — How can advocacy help you?
Explains how advocacy can support you to raise and resolve concerns

Quantity Required (Limit of 50 copies per person)

Fact sheet — What is a Direction?
Explains what a Direction is and when the Scheme can issue one to an approved provider

Quantity Required (Limit of 50 copies per person)

Fact sheet — The new Scheme: What does it mean for you?
Explains what the reforms mean for aged care consumers, providers and stakeholders

Quantity Required (Limit of 50 copies per person)

Fact sheet — The Scheme and the Commonwealth HACC Program
Explains how the Scheme addresses complaints about HACC services

Quantity Required (Limit of 50 copies per person)

Fact sheet — Service provider resolution: What service providers need to know
Explains the steps involved if the Scheme refers a complaint to a service provider to resolve

Quantity Required (Limit of 50 copies per person)

Fact sheet — Aged Care Quality and Complaints: Roles and Responsibilities
Explains the roles and responsibilities of the Aged Care Complaints Scheme, the Accreditation Agency and the Aged Care Commissioner

Quantity Required (Limit of 50 copies per person)

Resources in languages other than English

DL Brochure - I have a concern

Arabic (PDF 352 KB)	(Limit of 50 copies per person)
Chinese (PDF 362 KB)	(Limit of 50 copies per person)
Croatian (PDF 301 KB)	(Limit of 50 copies per person)
Dutch (PDF 246 KB)	(Limit of 50 copies per person)
German (PDF 250 KB)	(Limit of 50 copies per person)
Greek (PDF 288 KB)	(Limit of 50 copies per person)
Hungarian (PDF 312 KB)	(Limit of 50 copies per person)
Italian (PDF 245 KB)	(Limit of 50 copies per person)
Macedonian (PDF 317 KB)	(Limit of 50 copies per person)
Maltese (PDF 302 KB)	(Limit of 50 copies per person)
Polish (PDF 304 KB)	(Limit of 50 copies per person)
Russian (PDF 307 KB)	(Limit of 50 copies per person)
Serbian (PDF 293 KB)	(Limit of 50 copies per person)
Spanish (PDF 238 KB)	(Limit of 50 copies per person)
Tagalog (PDF 244 KB)	(Limit of 50 copies per person)
Turkish (PDF 296 KB)	(Limit of 50 copies per person)
Vietnamese (PDF 305 KB)	(Limit of 50 copies per person)

A3 Poster - Do you have a concern?

Arabic (PDF 297 KB)	(Limit of 20 copies per person)
Chinese (PDF 324 KB)	(Limit of 20 copies per person)
Croatian (PDF 398 KB)	(Limit of 20 copies per person)
Dutch (PDF 256 KB)	(Limit of 20 copies per person)
German (PDF 278 KB)	(Limit of 20 copies per person)
Greek (PDF 297 KB)	(Limit of 20 copies per person)
Hungarian (PDF 279 KB)	(Limit of 20 copies per person)
Italian (PDF 259 KB)	(Limit of 20 copies per person)
Macedonian (PDF 328 KB)	(Limit of 20 copies per person)
Maltese (PDF 330 KB)	(Limit of 20 copies per person)
Polish (PDF 330 KB)	(Limit of 20 copies per person)
Russian (PDF 331 KB)	(Limit of 20 copies per person)
Serbian (PDF 263 KB)	(Limit of 20 copies per person)
Spanish (PDF 292 KB)	(Limit of 20 copies per person)
Tagalog (PDF 299 KB)	(Limit of 20 copies per person)
Turkish (PDF 299 KB)	(Limit of 20 copies per person)
Vietnamese (PDF 353 KB)	(Limit of 20 copies per person)

*If you would like to order more than the maximum limit, please email us at agedcomplaintscomms@health.gov.au with your request.

Your Details

Contact Name*

Organisation

Street Address*

Street Address Line 2

Suburb*

State*

Postcode*

Email address*

Telephone number - Brackets not required around area code*

*denotes mandatory field

Submit or reset your details

Before clicking submit, please ensure you enter the number of materials required

HTML versions of these publications are available by following the relative link above or alternatively, you may place your order by completing this hard copy order form (PDF 64 KB) or to view an HTML sample version of the form and returning it via one of the methods below:

Email:

health@nationalmailing.com.au

Fax:

National Mailing and Marketing
(02) 6260 2770

Post:

Aged Care Complaints Scheme
c/o National Mailing and Marketing
11 Tralee Street
HUME ACT 2620

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Aged Care Complaints Scheme resources order form

Contact name: ____________________________ Contact number:__________________________
Organisation: _____________________________________________________________________
Email address: ____________________________________________________________________
Street address: ___________________________________________________________________
Suburb: ______________________ State: _________________ Postcode: ___________________

To download resources, go to agedcarecomplaints.govspace.gov.au/resources

Resources available for order	QTY	Order Limit^*
DL Brochure – I have a concern Information about the Scheme		50
A5 Booklet – I have a concern Detailed information about the Scheme		10
A3 Poster – Do you have a concern? Information about the Scheme for display in aged care services		20
A2 Poster – Do you have a concern? Information about the Scheme for display in aged care services		20
Fact sheet – Our service commitment Service charter for the Scheme		50
Fact sheet – Your options for resolving concerns Explains the options available to the Scheme to examine and resolve concerns		50
Fact sheet – What outcomes can be achieved? Explains the outcomes the Scheme can achieve when it reviews a complaint		50
Fact sheet – Your review rights Outlines the right to seek a free review of the Scheme’s decision or process		50
Fact sheet – How can advocacy help you? Explains how advocacy can support you to raise and resolve concerns		50
Fact sheet – What is a Direction? Explains what a Direction is and when the Scheme can issue one to an approved provider		50
Fact sheet – The new Scheme: What does it mean for you? Explains what the reforms mean for aged care consumers, providers and stakeholders		50
Fact sheet – The Scheme and the Commonwealth HACC Program Explains how the Scheme addresses complaints about HACC services		50
Fact sheet – Service Provider Resolution Explains the steps involved if the Scheme refers a complaint to a service provider to resolve		50
Fact sheet – Aged Care Quality and Complaints: Roles and Responsibilities Explains the roles of the Scheme, the Accreditation Agency and the Aged Care Commissioner		50

*If you would like to order more than the maximum limit please email us at
agedcomplaintscomms@health.gov.au with your request.

The 'I have a concern' DL brochure is available to order in the following languages:	QTY	Order Limit^*
Arabic		50
Chinese		50
Croatian		50
Dutch		50
German		50
Hungarian		50
Italian		50
Macedonian		50
Maltese		50
Polish		50
Russian		50
Serbian		50
Spanish		50
Tagalog		50
Turkish		50
Vietnamese		50

The 'Do you have a concern' A3 brochure is available to order in the following languages:	QTY	Order Limit^*
Arabic		20
Chinese		20
Croatian		20
Dutch		20
German		20
Hungarian		20
Italian		20
Macedonian		20
Maltese		20
Polish		20
Russian		20
Serbian		20
Spanish		20
Tagalog		20
Turkish		20
Vietnamese		20

Please return this form via:

Post
Aged Care Complaints Scheme
C/O National Mailing and Marketing
11 Tralee Street
Hume ACT 2620

Email
health@nationalmailing.com.au

Fax
National Mailing and Marketing
02 6260 2770
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