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Help to stay at home - community care

Community Care Services

Community Care Services aim to help frail aged people and people with a disability live independently in their own homes and enjoy quality of life for as long as possible.

To ensure frail aged people gain access to available care services appropriate to their assessed needs, and to support carers in their caring role the following services are available:

Access to Community Care

• Call 1800 200 422, this number can provide information on a range of aged care services and supports available locally and nationally. Coordination and advice can also be provided to access respite services, counselling and emotional support for carers.

Respite Services

• Support for Carers: The Australian Government recognises how much difference carers make to the lives of older Australians, including many who would otherwise have moved to an aged care home.
• Respite care offers support to older people, people with a disability and their carers who may need a break or need some extra care for a short period. For further information phone 1800 200 422*.
• Consumer Directed Care Respite Care (CDRC) allows carers to take a break from their caring role but provides greater control as to the respite care services/supports they receive.

Community Care Services

• Community Aged Care Packages (CACPs) provide low level aged care in the home for people needing personal care, domestic assistance and similar services.
• Extended Aged Care at Home Packages (EACH) provide high-level care to people who need more help than a Community Aged Care Package can provide.
• Extended Aged Care at Home Dementia (EACHD) packages provide high-level care to people at the highest end of the community care continuum who experience difficulties in their daily life because of behavioural and psychological symptoms associated with dementia.
• Home and Community Care (HACC) Program is jointly funded by the Australian, State and Territory Governments, with the Australian Government providing around 60 percent of the funding.
• Consumer Directed Care Packaged Care (CDC Packaged Care) provides community care services in the home. It enables the care recipient and carer to have greater control over the design and delivery of formal and informal care and services they receive.

Community Care Information

• Psychogeriatric Care Units (PGUs) help and train staff in aged care homes and family carers to look after people with dementia and challenging behaviours.
• The National Continence Management Strategy has introduced a range of measures to help people deal with incontinence. For more information, telephone the National Continence Helpline on 1800 033 066.
• Information for people receiving community aged care – Are you receiving community care? If so this information is for you and those who are helping you live independently at home such as your family, carers or friends.

Additional Community Care Services

• The Day Therapy Centre Program is an Australian Government funded program that provides a range of service to older people and people with disabilities.
• Assistance with Care and Housing for the Aged (ACHA) provides assistance for financially disadvantaged older people who are renting or who are homeless to access both community care and accommodation.
• Retirement Villages Care Packages is focused on residents of retirement villages who require additional aged care services to assist in their choice to stay at home for as long as possible.

Also available:

• A list of aged care services providing information about each service, including the types of service provided.
• People receiving community care services have rights, including the right to professional care and to be treated with dignity and respect.
• Service Provider information: Approved Provider, Notification of Changes to Key Personnel.
• Aged Care Approval Rounds, Aged Care Innovative Pool.
• Research Reports.
• Publications, Aged Pension News.
• Contacts

For further information about community care call 1800 200 422.

* (calls from mobile phones charged at applicable rate)

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