Age Page - Victoria

The Age Page is a collection of useful contacts relating to age related topics.
The information and listings in this online version may differ from the Age Page shown in the printed White Pages telephone directories.

In this section:

SDAP - Contact Information

Service Development Assistance Panel - FAQ

Service Development Assistance Panel (SDAP) - Information and Forms

Service Development Assistance Panel Program Glossary

Aged care – where to start?

For information on aged care services in your local region
Aged Care Information 1800 200 422 or www.agedcareaustralia.gov.au
To access most government-funded aged care you first have to be assessed by health professionals called Aged Care Assessment Teams (ACATs).
You can find your nearest ACAT by calling 1800 200 422
or using the ACAT Finder on www.agedcareaustralia.gov.au

Need help staying at home?

Government funded aged care may include domestic assistance, home maintenance and modification, personal care, delivered meals and nursing care.
To find out more about services in your area call 1800 200 422 or use the Community Service Finder on www.agedcareaustralia.gov.au

Need carer support or respite?

If you care for an older person and need support or help to take a break from your caring role, call
1800 200 422
Network of Carer Associations and Carer Counselling 1800 242 636
For information on Carer Allowance and Carer Payment 13 27 17
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Need help with health?

Cancer Screening www.cancerscreening.gov.au
Dementia Behaviour Management Advisory Service (24 hrs) 1800 699 799
Health emergencies www.healthemergency.gov.au
Health information www.healthinsite.gov.au
National Continence Helpline 1800 330 066 or www.bladderbowel.gov.au or www.toiletmap.gov.au
National Dementia Helpline 1800 100 500
National Health and Hospital Network www.yourhealth.gov.au
Pandemic influenza www.flupandemic.gov.au

Have a concernt?

To raise a concern about Australian Government funded aged care services.
Aged Care Complaints Scheme 1800 550 552 or www.agedcomplaints.govspace.gov.au
For concerns about the Aged Care Complaints Scheme.
Aged Care Commissioner 1800 500 294 or www.agedcarecommissioner.net.au

Consumer support and other organisations

This list may not be exhaustive.
Aged Care Standards and Accreditation Agency 1800 288 025 or www.accreditation.org.au
Centre for Cultural Diversity in Ageing 8823 7900
Combined Pensioners’ & Superannuants’ Association of Vic.Inc 9662 3971
COTA Vic. (Council on the Ageing) 9654 4443 or 1800 136 381
Ethnic Communities Council of Vic. Inc 9349 4122
Elder Rights Advocacy 9602 3066 or 1800 700 600
Guardianship List 9628 9911 or 1800 133 055
Office of Hearing Services 1800 500 726
Office of the Public Advocate 9603 9500 or 1300 309 337
Palliative Care Victoria 9662 9644 or www.pallcarevic.asn.au
Seniors Information Victoria 1300 135 090

Department of Health and Ageing

For details see White Pages^® directory alphabetical section under “H”.
Vic Office 9665 8888 or 1800 020 103

Other government agencies

Refer to the Your Government section of the White Pages^® located towards the front of the directory. Details about Australian Government agencies are available at: www.australia.gov.au

If you need an interpreter?

Translating and Interpreting Service on 13 14 50

If you are deaf, hearing-impaired or speech-impaired?

National Relay Office 1800 555 660 or www.relayservice.com.au.
TTY users call 13 36 77 1800 555 677
Speak and Listen users call 1300 555 727 1800 555 727

To Make an Emergency Call Using TTY Dial 106

In a Life Threatening or Time Critical Emergency, Please Call 000

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