Aged care – where to start?For information on aged care services in your local region
Aged Care Information 1800 200 422
To access most government-funded aged care you first have to be assessed by health professionals called Aged Care Assessment Teams (ACATs).
You can find your nearest ACAT by calling 1800 200 422
or using the ACAT Finder on www.agedcareaustralia.gov.au
Need help staying at home?
Government funded aged care may include domestic assistance, home maintenance and modification, personal care, delivered meals and nursing care.
To find out more about services in your area call 1800 200 422
or use the Community Services Finder on www.agedcareaustralia.gov.au
Need carer support or respite?
If you care for an older person and need support or help to take a break from your caring role, call 1800 200 422
Network of Carer Associations and Carer Counselling 1800 200 636
For information on Carer Allowance and Carer Payment, call Centrelink 13 27 17
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Need help with health?
Cancer Screening www.cancerscreening.gov.au
Dementia Behaviour Management Advisory Service (24 hrs) 1800 699 799
Health emergencies www.healthemergency.gov.au
Health information www.healthinsite.gov.au
National Continence Helpline 1800 330 066
National Dementia Helpline 1800 100 500
National Health and Hospital Network www.yourhealth.gov.au
Pandemic influenza www.flupandemic.gov.au
Have a concern?
To raise a concern about Australian Government funded aged care services.
Aged Care Complaints Scheme 1800 550 552
For concerns about the Aged Care Complaints Scheme
Aged Care Commissioner 1800 500 294
Consumer support and other organisationsThis list may not be exhaustive.
Access City Hotline (Disability) 6257 3077
ACT Carers Indigenous Family Support Worker 6296 9900
ACT Disability, Aged & Carer Advocacy Service 6242 5060
Aged Care Standards and Accreditation Agency 1800 288 025
Chinese Aged Care Information Services 6248 5929
Citizens Advice Bureau 6248 7988
COTA ACT (Council on the Ageing) 6282 3777
Health Care Interpreter Service (ACT Health) 6205 3333
Independent Living Centre 6205 1900
Meals on Wheels & Linen Service 6287 4311
Migrant and Refugee Settlement Services of the ACT Inc 6248 8577
Ngunnawal Community care (Yass, NSW) 6226 3799
Older Persons Mental Health Community Team 6205 1957
Red Cross 13 14 95
Seniors Information Line (Including Seniors Card) 6282 3777
The Public Trustee for the ACT (Wills & Estates) 6207 9800
Winnunga-Nimmityjah Aboriginal Health Service 6284 6222
Department of Health and Ageing
For details see White Pages®
directory alphabetical section under “H”
ACT Office 1800 020 102
or 1800 020 103
Other government agencies
Refer to the Your Government section of the White Pages®
located towards the front of the directory. Details about Australian Government agencies are available at: www.australia.gov.au
Need an interpreter?
Translating and Interpreting Service on 13 14 50
If you are deaf, hearing-impaired or speech-impaired?
National Relay Office 1800 555 660
TTY users call 13 36 77
or 1800 555 677
Speak and Listen users call 1300 555 727
or 1800 555 727
To Make an Emergency Call Using TTY Dial 106
In a Life Threatening or Time Critical Emergency, Please Call 000
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