Frequently Asked Questions

Frequently Asked Questions about the Grant Services Division

Page last updated: 29 September 2014

What does the Grant Services Division do?

The Grant Services Division (GSD) provides quality, and centralised, grant administration services to all grant recipients and the department’s policy and program areas.

The Grant Recipient Service Charter sets out our standards for providing these services.

Why has the department established the Grant Services Division?

Centralising grant management drives administrative efficiencies, improves our grant management capability, and helps us to implement an end-to-end, enterprise-wide grant management solution. It also simplifies your interactions with the department on the administration of your grants.

What is the key role of the Grant Services Division?

The key role of the division is to support the Australian Government’s commitment to ensuring ethical, economical, effective and efficient use and delivery of funds for services through a sustainable and consistent approach to grant administration.

What benefits can I expect to see as a current or potential grant recipient?

Your funding agreements is now managed in one central place in the department. This enables us to provide you with a single point of contact for your grant-related queries, and a consistent approach to templates and applications for funding. By re-aligning delivery of our grant funding services, we aim to consolidate and streamline processes for all stakeholders. It also ensures a continuous improvement process.

What are the efficiencies?

Once fully embedded, this centralised approach will enable us to reduce requirements imposed on grant recipients. The Grant Services Division is creating a rigorous, systematic and consistent way of managing the business of the department and is seek opportunities for further business efficiencies. In promoting and continually striving for better practice in grant administration, with specialised grant administration skills, there will also be improved processes for grant recipients.

How do grant recipients contact the Grant Services Division?

Contact details for the division are in the Grant Recipient Service Charter.

If you have any queries, you should email or phone the GSD info line: 1800 214 398