OATSIH provides direct grants for health, substance use, social and emotional well-being and mental health service delivery to around 280 organisations, of which around 70% are Aboriginal and Torres Strait Islander community controlled or managed. These organisations provide one or more of these services: clinical care and health education, promotion, screening, immunisation and counselling, as well as specific programs such as hearing health, sexual health, substance use and mental health.
OATSIH is undertaking a review to examine a number of models that could be used to determine how much funding organisations receive to deliver primary health care services. For more information, read about the OATSIH Primary Health Care Funding Review
OATSIH Complaints Policy ServiceOATSIH is currently trialling a complaints policy. The OATSIH Complaints Policy Service Charter describes the framework through which members of the public, OATSIH funded organisations and other stakeholders can provide suggestions or other feedback about services delivered by funding organisations.
PDF version: OATSIH Complaints Policy—Service Charter (PDF 221 KB)
Word version: OATSIH Complaints Policy—Service Charter (Word 85 KB)
If you wish to provide feedback on the OATSIH Complaints Policy—Service Charter please submit your comments by the 30 September 2013 to the OATSIH STORCM mailbox (OATSIH.STORCM@health.gov.au).
When accessing large documents (over 500 KB in size), it is recommended that the following procedure be used:
- Click the link with the RIGHT mouse button
- Choose "Save Target As.../Save Link As..." depending on your browser
- Select an appropriate folder on a local drive to place the downloaded file
Attempting to open large documents within the browser window (by left-clicking)
may inhibit your ability to continue browsing while the document is
opening and/or lead to system problems.
To view PDF (Portable Document Format) documents, you will need to have a PDF reader installed on your computer. A number of PDF readers are available through the Australian Government Information Management Office (AGIMO) Web Guide website.