Private health insurance - private patients' hospital charter

The Private Patients' Hospital Charter is a guide to what it means to be a private patient in a public hospital, a private hospital or day hospital facility.

In this section:

The Private Patients’ Hospital Charter is a guide to what it means to be a private patient in a public hospital, a private hospital or a day hospital facility. It also sets out what you can expect from:

the doctor(s) providing your treatment;
the hospital in which you receive your treatment; and
your private health insurer.

The Charter also provides information on what to do if you have a complaint about your care or private health insurance.

If you are having problems downloading the PDF files, please send an email to privatehealth@health.gov.au for a copy to be sent to you.

The Private Patients' Hospital Charter has been made accessible for people with a print disability and is now available in the following formats:

large print;
braille; and
audio CD.

An Audio version of the Charter can be downloaded here.

To order a copy of the Private Patients’ Hospital Charter in large print, braille or audio CD please send an email with your request to privatehealth@health.gov.au or phone (02) 6289 9853 (24 hour answering machine).

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