Whole of Department Performance Measures

Services to the Ministers and Parliamentary Secretary

During 2006–07, the Department provided extensive support services to the Ministers and the Parliamentary Secretary. These services included the preparation of Ministerial correspondence, Question Time Briefs, answers to Parliamentary Questions on Notice and Ministerial requests for briefing.The Department reports on the support services provided to the Ministers and Parliamentary Secretary through the following whole-of-department performance indicator:

Indicator	Measured by		Reference Point or Target
Efficient provision of quality ministerial and parliamentary documents.	The number of items prepared and the percentage provided within agreed timeframes.		25,000 – 30,000 items of Ministerial correspondence processed. 2,000 – 2,500 Question Time Briefs prepared. 150 – 250 Parliamentary Questions on Notice answered. 1,400 – 1,800 Ministerial requests for briefing. Percentage of documents prepared within agreed timeframes.
Volume of Items Processed Ministerial Correspondence Number of Items – 24,466 Campaign Information* – 4,101 Total Ministerial Correspondence – 28,567 Question Time Briefs – 2,920 Parliamentary Questions on Notice – 229 Ministerial Requests for Briefing – 1,426		Timeliness of Items Completed Ministerial Correspondence Number completed** – 17,940 Number completed on time – 15,079 Percentage completed on time – 84% Question Time Briefs Number completed** – 2,920 Number completed on time – 2,920 Percentage completed on time – 100% Parliamentary Questions on Notice Number completed** – 182 Number completed on time – 110 Percentage completed on time – 60% Ministerial Requests for Briefing Number completed** – 1,319 Number completed on time – 1,071 Percentage completed on time – 81%

* Ministerial correspondence received as part of a letter writing campaign (eg using form letters or postcards) that do not require a response.
** Number of items of Ministerial correspondence completed includes items that were marked for No Further Action.

Note: The differences between the ‘Timeliness’ and ‘Items Processed’ figures are the result of some items being received/completed in different financial years, marked for No Further Action, or noted for information only.