Whole-of-Department Performance Measures

WHOLE-OF-DEPARTMENT PERFORMANCE MEASURES

Services to the Ministers and Parliamentary Secretary

During 2005-06, the Department provided extensive support services to the Ministers and the Parliamentary Secretary. These services included the preparation of ministerial correspondence, Question Time Briefs, answers to Parliamentary Questions on Notice and Ministerial requests for briefing.

The Department reports on the support services provided to the Ministers and Parliamentary Secretary through the following two performance measures:

Quality:	Agreed timeframes are met for responses to ministerial correspondence, Question Time Briefs, Parliamentary Questions on Notice and Ministerial requests for briefing.
Quantity:	17,000-22,000* processed items of ministerial correspondence, 1,700-2,100 Question Time Briefs, 100-200 Parliamentary Questions on Notice and 1,200-1,500 Ministerial requests for briefing.

*Includes campaign information items.

Results

Table A indicates the volume of documents prepared for, or on behalf of, the Ministers and the Parliamentary Secretary. Table B shows the timeliness of documents sent to the Ministers’ or Parliamentary Secretary’s offices - that is, whether they were sent to the Ministerial offices within the agreed timeframe.

Table A: Number of Items Processed (Quantity)

Processed
	Number of Items	Campaign Information*	Total
Ministerial Correspondence	18,910	9,782	28,692
Question Time Briefs	3,032	-	3,032
Parliamentary Questions on Notice	228	-	228
Ministerial Requests for Briefing	1,666	-	1,666

*Ministerial correspondence received as part of a letter writing campaign (eg using form letters or postcards) that do not require a response.

Table B: Timeliness (Quality)

	Number Completed**	Number Completed on Time	Percentage Completed on Time
Ministerial Correspondence	13,336	9,836	74%
Question Time Briefs	3,032	3,032	100%
Parliamentary Questions on Notice	181	118	65%
Ministerial Requests for Briefing	1,531	1,295	85%

**Number of items of ministerial correspondence completed includes items that were marked for No Further Action.

Note: The differences between the ‘Timeliness’ and ‘Numbers of Items Processed’ figures are the result of some items being received/completed in different financial years, marked for No Further Action, or noted for information only.

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