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Annual Report - Performance Information
Outcome Performance ReportAchievements & ChallengesStrategic DirectionsPerformance InformationResources

PART 2: PERFORMANCE INFORMATION


Performance Information for Administered Items


Administered Funding – Hearing Services Program:
  • Hearing Services.
Target: Quantity: Increase the level of access to hearing services by eligible clients, through maintenance of, or addition to, the 1,436 sites registered to provide audiological services under the Hearing Services Program.
Result: Target met.

The total number of sites registered to provide services under the Program was 1,713 at 30 June 2006, compared with 1,559 sites at 30 June 2005.

Target: Quantity: An estimated 452,000 clients will benefit from the Hearing Services Program (including voucher and special needs groups).
Result: Target met. A total of 461,976 clients received services through the Program in 2005-06. This includes 424,955 voucher clients and 37,021 community service obligations clients.
Target: Quality: Increase the level of hearing device usage by fitted clients, by maintaining or increasing the proportion of fitted clients who use their device/s for five + hours per day, at or above 70%.
Result: Target met.

Data collected in the June 2006 Office of Hearing Services Client Satisfaction Survey indicated that approximately 56% of clients used their hearing device for 5 or more hours per day. Comparisons with results of previous surveys are difficult due to survey sample design and questionnaire design.

In 2005-06, the Department engaged the National Acoustics Laboratories and an external consultant to identify factors associated with hearing aid use in the Hearing Services Program. This information will be reviewed to identify how to increase hearing aid use amongst clients.

Target: Efficiency: Maintain or improve the timeliness of voucher issue to eligible clients. Vouchers to be issued within 14 days of receipt of a correctly completed application.
Result: Target met. Eligible clients were issued with a voucher within an average of 12.4 working days of the receipt of their application form.

Demand for the Hearing Services Program continues to increase. In 2005-06, a record 204,382 vouchers were issued compared with 192,149 in 2004-05.


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Performance Information for Departmental Outputs


Output Group 1. Policy Advice, including:
  • Hearing Services; and
  • 2005-06 Budget measures.
Target: Quality: Ministers' satisfaction with the quality, relevance and timeliness of our advice for Australian Government decision making.
Result: Target met.

Ministers were satisfied with the quality, relevance and timeliness of advice provided for Australian Government decision making.

Target: Quality: Production of timely evidence-based policy research.
Result: Target met.

The Department continued to inform the Australian Government and support the Hearing Services Consultative Committee through the production of high quality and timely evidence-based research and analysis. For example, the Department produced papers in relation to a range of hearing services policy issues and commissioned research into the use of hearing devices.


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Output Group 2. Program Management, including:
  • financial management and reporting;
  • development and management of grants and contracts; and
  • administration and revision of legislation as required.
Target: Quality: Ministers' satisfaction with the quality, relevance and timeliness of our advice for Australian Government decision making.
Result: Target met. Ministers were satisfied with the quality, relevance and timeliness of advice provided for Australian Government decision making.
Target: Quality: Opportunity for stakeholders to participate in program development.
Result: Target met.

In 2005-06, the Department held information forums regarding the new Hearing Rehabilitation Outcomes in all capital cities except Darwin. As part of the Review of Professional Qualifications, the Department held meetings with service providers, tertiary education institutions and professional associations and accepted written submissions from other stakeholders. The Department also had regular meetings with the Deafness Forum of Australia as well as being represented by senior staff and audiologists at a number of conferences and meetings of peak professional bodies. The Office of Hearing Services again conducted its annual Survey of Client Satisfaction and continued to analyse complaints to assist in program development and improvement.



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Produced by the Portfolio Strategies Division, Australian Government Department of Health and Ageing.
URL: http://www.health.gov.au/internet/annrpt/publishing.nsf/Content/performance-information-0506-6
If you would like to know more or give us your comments contact: annrep@health.gov.au